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OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.
Learn more or request a demo at opengov.com
Job Summary:
The Manager, Technical Writer will lead the development and delivery of high-quality documentation that supports the organization’s technical and business processes. This role will ensure consistency, accuracy, and usability across documentation while collaborating with cross-functional teams to gather technical requirements and effectively translate them into clear, concise, and accessible materials. The Manager, Technical Writer will also oversee a team of writers, driving strategy, and ensuring alignment with business objectives. This is a player-coach role where the Manager leads the team and also delivers content.
Responsibilities:
- Develop and execute a strategic plan for technical documentation, aligning with organizational goals and ensuring usability for diverse audiences.
- Lead and mentor a team of technical writers, providing guidance, feedback, and professional development opportunities.
- Collaborate with engineering, product, and other cross-functional teams to collect technical information and translate it into accurate, user-friendly documentation.
- Establish and maintain documentation standards, templates, and processes to ensure consistency and quality across all deliverables.
- Manage multiple documentation projects simultaneously, ensuring deadlines are met without compromising quality.
- Develop and monitor metrics to evaluate the impact of documentation, track team performance, and identify areas for improvement to ensure alignment with organizational growth and evolving technologies.
- Provide guidance to technical writers, including mentoring on complex projects, reviewing high-impact content, and enabling team members to assume leadership in documentation initiatives.
- Stay updated on industry trends and tools to incorporate best practices in technical writing and documentation.
Requirements and Preferred Experience:
- Bachelor’s degree in Technical Communication, English, Computer Science, or a related field.
- 7+ years of experience in technical writing, including 3+ years in a leadership or managerial role.
- Strong leadership skills with the ability to inspire, guide, and develop a team.
- Demonstrated ability to work collaboratively with technical and non-technical stakeholders.
- Proficiency in documentation tools such as Salesforce, Guru, Confluence, or similar platforms.
- Experience working globally, across time zones to successfully drive deliverables on time to scope.
- Exceptional English written and verbal communication skills with a focus on clarity, accuracy, and user engagement.
- Demonstrated experience incorporating AI tooling with controls to drive superior output and increased capacity.
- Experience developing and implementing documentation standards and strategies at scale.
- Familiarity with SaaS products, APIs, and cloud-based technologies preferred.
- Strong organizational and project management skills with the ability to manage multiple priorities.
Why OpenGov?
A Mission That Matters
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
- Comprehensive healthcare options for individuals and families.
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches
