• Lead and drive inland operations across assigned geography,
ensuring operational excellence, service reliability and cost optimization
while delivering superior customer experience.
• Develop and implement strategies to optimize inland logistics, rail operations
and network performance through continuous process improvement and
data-driven decision making.
• Partner with Customer Service and Commercial teams to understand
customer pain points, improve inland service delivery, reduce customer effort
and proactively minimize operational escalations.
• Drive inland business growth by providing market intelligence, operational insights
and customer-centric logistics solutions in close collaboration with Commercial teams.
• Lead initiatives to maximize equipment utilization by reducing empty repositioning,
identifying cabotage opportunities and improving container turnaround.
• Develop and drive rail network optimization strategies, including block train planning,
FIFO implementation, VDS development and improved rail service reliability.
• Establish operational governance through regular KPI reviews, analytical reporting
and performance dashboards to drive continuous improvement.
• Lead cross-functional projects involving Commercial, Customer Service,
Equipment Management, Procurement, Rail Operators, Terminals and
Global/Regional Operations teams.
• Identify opportunities for digitalisation, automation and standardisation of inland
processes to improve productivity and operational efficiency.
• Represent Hapag-Lloyd at industry forums, customer meetings and strategic
discussions with key inland logistics partners.
• Coach and mentor team members while fostering a culture of ownership,
collaboration, innovation and continuous improvement.
• Improvement in Inland Operational Performance across assigned corridors.
• Achievement of LAB (Loaded as Booked), OTD (On-Time Delivery) and
Service Reliability targets.
• Reduction in customer escalations through proactive operational management
and process improvements
• Improvement in customer experience by reducing customer effort and
standardizing inland processes.
• Reduction in empty container repositioning and improvement in equipment utilization.
• Successful planning and execution of Block Train operations and
optimization of rail capacity utilization.
• Long-stay container reduction through timely follow-up, monitoring and
destuffing coordination.
• Effective ODEX coordination and governance for inland operational activities.
• Vendor performance management, rebate optimisation and commercial compliance.
• Delivery of inland cost optimisation initiatives and measurable operational efficiencies.
• Development of VDS opportunities and support towards inland business growth.
• Active participation and leadership in Area, Regional and Global operational projects.
• Representation of Hapag-Lloyd in trade forums and industry platforms.
Skills & Competencies
• Excellent written, verbal and presentation skills with the ability to communicate
effectively across all organizational levels.
• Advanced analytical capability with strong proficiency in Excel, dashboards,
data interpretation and business reporting.
• Excellent PowerPoint presentation skills with the ability to present business cases
and operational insights to senior management.
• Strong business acumen with the ability to balance customer requirements,
operational efficiency and commercial objectives.
• Demonstrated capability in strategic thinking, problem solving and process optimization.
• Strong stakeholder management skills with the ability to influence internal
and external partners without direct authority.
• Proven leadership capability with experience in driving cross-functional
initiatives and leading change.
• High level of ownership, decision-making ability and customer-centric mindset.
Qualifications• 10–15 years of relevant experience in Container Shipping, Inland Logistics,
Rail Operations or Integrated Supply Chain Management.
• Graduate in any discipline (Mandatory).
• MBA / PGDM in Supply Chain, Logistics, Operations or Business Management
will be an added advantage.
• Strong understanding of ICD operations, rail transportation, equipment management
and inland logistics networks.
• Experience in developing operational strategies, process optimization
and performance improvement initiatives.
• Advanced proficiency in Microsoft Excel, PowerPoint and operational reporting tools.
• Working knowledge of FIS, Compass or equivalent logistics systems.
• Exposure to analytical tools will be an added advantage.
About UsHapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
- Competitive salary and performance-based rewards
- Leave entitlements. Including annual leave,optional holiday, medical leave, and other statutory leaves as applicable in our country of employment.
- Healthcare coverage for all employees
- Career mobility and Learning and development support
- Employee recognition and wellness initiatives
- Initiatives include wellness programmes, employee recognition programme, and engagement activities to foster a positive work environment.
- Hybrid working model (3 days from office + 2 )
- Commitment to sustainability and social impact
- Diversity, equity and inclusion:
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