Manager of Investor Services

Job Description
Manager of Investor Services
Hybrid (three days onsite) in Livingston, NJ
Monday through Friday 9:00 a.m. to 6:00 p.m.
Summary
CSC Fund Administration, a leader in US fund administration services, is searching for an experienced and talented Manager of Investor Services (IS), with at least 5 to 7 years of experience, for US Fund Services. The focus of this role will be overseeing a team of Investor Services specialists and the US Fund Services' Investor Portal, while working alongside the other members of the senior leadership team to manage the general operations of the Onboarding, AML/KYC and IS group and the designated department goals.
Some of the things you will be doing:

• Collaborates with other senior members of the US Fund Administration department to carry out shared goals and objectives
• Ensures that departmental decisions and budgets support the department's goals including staffing requirements and team structures
• Oversees an Investor Services team to ensure high quality of client deliverables and efficient processes
• Orchestrates client deliverables amongst the team to ensure balanced workloads and client SLAs are met timely
• Reviews staff assignments for completeness and accuracy
• Lead client/department meetings and projects, as needed
• Assists with the enhancement of investor portal features and functions
• Responsible for hiring, talent development (e.g., career paths) and performance management for the team
• Maintains knowledge of emerging trends and tools in the fund administration sector
• Other responsibilities as deemed necessary

What technical skills, qualifications, and experience do you need?

• Bachelor's degree in a relevant field, such as business, accounting or finance; MBA preferred
• Proven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environment
• At least seven years of industry experience with a proven track record of running and improving a service operation
• The ideal candidate will have experience in closed end Investor Services
• Robust analytical, problem-solving, and troubleshooting skills
• Project management experience
• Excellent leadership, communication, and organizational skills

At CSC, compensation depends on several factors, including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $120,000 to $140,000.
#LI-SP1
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, U.S., providing market-leading expertise and knowledge-based solutions to clients worldwide. We have an unmatched global reach with offices and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,500 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC, Our Values, and our unwavering commitment to our clients, communities, and each other.
CSC is dedicated to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is respected. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.
Colleagues are empowered to own their careers and have access to various career opportunities and excellent benefits, including annual Success Sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly through our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.