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DigitalOcean

Manager, IT-APAC

Reposted Yesterday
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In-Office
Hyderabad, Telangana
Senior level
In-Office
Hyderabad, Telangana
Senior level
The IT Manager oversees the IT infrastructure and support operations, managing the helpdesk team, ensuring system reliability, and aligning technology with business goals.
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Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here.  We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. 

Position Overview

We are looking for a Manager, IT-APAC

As an IT Manager-APAC,you will be responsible for overseeing and managing the organization's IT infrastructure, technical support operations and technology initiatives. This role requires the individual to work in both Individual Contributor (IC) and Managerial capacity, contributing hands-on technical work while providing strategic leadership to the IT team. The IT Manager ensures the reliability, security, and efficiency of the company's IT environment, aligning technology solutions with business goals and driving operational tasks toward automation.

What You’ll Do:
  • Lead and supervise the IT support/helpdesk team to ensure timely resolution of incidents and service requests.
  • Manage daily IT operations, ensuring uptime, performance, and reliability of systems, office networks
  • Accountable for IT logistics, including procurement, shipping, and delivery of hardware.
  • Maintain accurate inventory of IT assets, including tracking warranties and updating asset information
  • Accountable to handle employee onboarding and offboarding processes efficiently.
  • Foster effective collaboration across teams.
 Key Metrics: 
  • Service Level Agreement (SLA) Adherence: Maintain a high percentage of IT support tickets resolved within agreed-upon timeframes .
  • Infrastructure Reliability & Uptime: Achieve maximum availability for regional IT systems and networks to ensure operational stability 
What You’ll Add to DigitalOcean:
  • Overall experience of 8+ years with 2-3 years in Managerial role
  • Experience with Jamf and Intune, with Jamf 300 or AZ-900 certification preferred.
  • Experience with Okta, Google Workspace, Zoom, and Google Meet
  • Strong hardware support knowledge, including laptops and peripherals.
  • Hands-on experience managing IT inventory, stock tracking, and warranty updates.
  • Knowledge of IT asset management and logistics coordination.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure and manage multiple tasks simultaneously.
  • Customer-focused mindset with a commitment to providing exceptional service

This is a hybrid role based out of Hyderabad, India. 
#LI-Hybrid 

 

Why You’ll Like Working for DigitalOcean
  • We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
  • We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
  • We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
  • We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
  • DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.

Top Skills

Google Meet
Google Workspace
Intune
JAMF
Okta
Zoom

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