It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
Job Description:
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Manager, Learning and Development- The Auto Club Group
What you will do:
Reports to: Director or above
Manage the learning and development activities within an assigned unit. Responsible for programs that support one or more of the following disciplines: Membership, Travel, Insurance Operations & Distribution, Claims, Financial Services, Life Insurance, Leadership Development and Career Development. Manage the team responsible for planning, designing, developing, implementing, delivering, and analyzing training and development programs targeted to meet the needs of the business unit. Manage activities to implement effective in-person, virtual and web-based learning solutions. May manage contractors tasked with working on various learning and development initiatives.
Maintain positive work relationships with operations and corporate partners. Work with management and business partners to conduct needs assessments with the goal of identifying development opportunities. Provide insight on operational issues in which employee development opportunities exist. Promote a performance consulting mentality by working with the line of business to establish annual training goals, plans and metrics to support corporate goals and initiatives. Develop and approve learning solutions to support business needs. Ensure that programs and initiatives positively impact employee development, member retention and the overall corporate environment. Monitor, analyze and report on the return on investment for various training and development initiatives. Review current processes and procedures used to monitor activities and make recommendations for improvements.
Administer corporate and departmental policies and procedures within assigned team. Monitor results to ensure that standards are maintained and consistent with strategic goals and objectives. Recommend and implement improvements to processes and services provided. Create and monitor departmental budgets.
Handle special projects as assigned.
Supervisory Responsibilities:
Participate in the process of selecting, hiring, training, development, counseling and disciplining assigned staff in accordance with corporate Human Resource policies and procedures. Manage a team of Instructional Designers, Learning Consultants and Learning Specialists.
How you will benefit:
- A competitive annual salary between $94,000 - $125,000
- ACG offers excellent and comprehensive benefits packages, including:
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership
- Discounts, perks, and rewards and much more
II. Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
- Bachelor's degree in Education, Business Administration, Human Resources, Organizational Development, Instructional Design, or a related field
Experience:
- designing, developing, delivering, and evaluating training programs for adult learners using a variety of media or instructional delivery methodologies
- needs assessment and task analysis
- utilizing authoring tools, multi-media, computer-based training, interactive video, or on-line reference tools
- conducting cost/benefit analysis
- project management
- preparation of instructional materials and proposals
- creating process improvements
Knowledge of:
- training methods and techniques
- statistical methods and performance analysis
Skills & Ability to:
- management ability to include:
- leading and motivating a claims support team
- workforce planning
- coaching, developing and discipling staff
- identification of training needs for team members
- conflict resolution
- managing change with minimal disruptions
- handling budgets for cost-effective operations
- conduct needs assessment
- demonstrate effective organization and planning abilities
- analyze and resolve problems
- coordinate and manage major projects
- identify and implement process improvements
- prepare and present reports and/or proposals to all levels of management
- willingness and ability to travel throughout the assigned region
- willingness to work irregular hours
III. Preferred Qualifications
Education:
- Master Degree or formal certification in Performance Consulting
IV. Work Environment
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Important Note:
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
