Manager, Operations, ITOM

Job Purpose and Impact
The ServiceNow ITOM Manager will lead Cargill's IT Operations Management (ITOM) function, driving the design, implementation, and optimization of ServiceNow ITOM capabilities across the enterprise. This role is responsible for ensuring robust visibility, automation, and operational efficiency within Cargill's IT ecosystem, enabling proactive management of infrastructure and services. The manager will partner with technology and business teams to deliver solutions that enhance service reliability, reduce risk, and support global operational excellence.
Key Accountabilities

• STRATEGIC PLANNING: Leads implementing strategic plans of information technology infrastructure to support organizational goals, ensuring scalability and efficiency.
• BUDGET MANAGEMENT: Coordinates the information technology infrastructure budget to ensure cost effective solutions and align expenditures with financial goals.
• VENDOR MANAGEMENT: Maintains relationships with vendors and service providers, supports contract negotiation and maintains compliance with service level agreements.
• SYSTEM MONITORING & MAINTENANCE: Leads continuous monitoring and maintenance of information technology systems to guarantee optimal performance and availability.
• SECURITY & COMPLIANCE: Leads implementing security protocols to protect information technology infrastructure from threats and maintain compliance with relevant regulations.
• DISASTER RECOVERY & BUSINESS CONTINUITY: Leads developing and maintaining disaster recovery and business continuity plans to ensure data integrity and availability in case of emergencies.
• INNOVATION & IMPROVEMENT: Coordinates continuous improvement initiatives to improve information technology infrastructure capabilities, incorporating new technologies and best in class industry standards.
• STAKEHOLDER MANAGEMENT: Coordinates engagement with key internal and external stakeholders, understanding their needs and enabling effective communication to assure project alignment and success.
• TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture

Qualifications

• Minimum requirement of 7 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
• Led and managed a global team responsible for ServiceNow ITOM module.