We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Job Description
Job Title
Analyst - Platform Operations
Grade
1A
Level
Colleague
Job Function
Enterprise Technology
Job Sub Function
Cloud Platform services
Reports to
Manager Cloud Capability
Location
Pune
Business Area
M&G Global Services, India
Overall Job Purpose
At M&G, we are working hard to build a technology foundation fit for a modern digital, insight-led, responsive business. As part of this exciting transformation we are looking for a talented Platform Operations Engineer to join our Cloud Capability teams within M&&G.
As a colleague within Cloud Platform Operations, you will be part of a team driving M&G’s Core Cloud Platform. Facing off to the entire M&G organisation, we own, develop and operate M&G’s core Cloud Infrastructure, supporting projects and business users to bring their workloads into the Cloud.
We also develop and manage key Enterprise Engineering Platforms and Tools such as Apigee (API Management), Azure DevOps, M&G’s Enterprise Container Platform and M&G’s Data Science & Machine Learning Platforms.
This is an exciting opportunity for someone passionate about their craft, who thrives in a collaborative environment and enjoys working with colleagues from a wide gamut of background and experiences to join a team building M&G’s future technology platform.
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks.
Cultural Fit
People who work at M&G agree that ours is a great place to work with a brilliant team spirit. It’s also an innovative, high-performing, commercial environment that’s totally focused on customers. As an M&G colleague you’ll get all the support you’d expect, including full training and professional development. You’ll receive a competitive salary and reward package. And in a fast-changing world, you’ll join an organisation that’s leading the way in helping customers achieve their long-term financial goals.
M&G plc is committed to a diverse and inclusive workplace. Our role as an employer is very simple – to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences.
- We feel proud of our team culture, and are looking for those who share our values: openness, accountability, customer-focus, empowerment and improvement
- We are in a transformation environment; to thrive in this role, it is important to be resilient to and embrace change
Accountabilities/Responsibilities
The Role:
The Platform Operations Engineer is responsible of the management of internal platforms used by M&G Business and technology teams to provide service to all their customers. He/she is a multidisciplinary technical profile focused in engineering, development of products and services, deployment and operations tasks in the M&G internal infrastructure.
He/she delivers high quality services, following industry best practices, with embedded automation and security processes. He/she is in contact with leading technologies in a multinational and multicultural environment, working on interesting projects and providing support to other areas in the company.
The main areas of knowledge that are required are:
- Windows systems and application administration
- Cloud and virtualization
- Scripting and automation
The Team
We are looking to expand our team through M&G Global Services to continue to provide the highest levels of service to our end users. The Platform Operations team works to high standards within our growing business by managing critical platforms, running our Azure estate and supporting our engineering teams. Getting involved in projects, upgrades, small change engineering and incident response we look to automate everything we can and drive efficiencies across the organisation. This is done by reducing costs and waste, ensuring high system availability and challenging the status quo.
Currently split across three geographies and supported by a technology partner we stand by having a one team feel and regularly collaborate and work together to meet the common goals. The Platform Operations team is made up of four squads which specialise in the following areas:
- Compute
- Platforms
- Networks
- Data
No two days are the same for our engineers who split their time between designing, implementing and automating. They also provide L1, L2 and L3 support, utilising their expertise to solve complex issues across a variety of platforms. From investigating issues with Azure RedHat OpenShift to our API Management platform, our engineers have a diverse set of skills and are the ‘go to’ people when things go wrong.
Key Stakeholder Management
Internal
M&G Plc BU Tech Teams
External
Knowledge, Skills, Experience & Educational Qualification
Key Skills and Experience Required:
We always support colleagues to develop their skills but to be successful in this role the following will be required by our Platform Engineers:
- Basic familiarity with, Agile and DevOps methodologies
- An understanding of cloud technologies
- Understanding of day-to-day systems administration, management, design and deployment of core infrastructure and services.
- Automation of operations which introduce efficiencies in central services administration.
- Contribute to improvement plans in tools and services.
- A base understanding of:
- Azure Fundamentals (AZ-900)
- A willingness and hunger to achieve / learn:
- Other Technologies – Containers, Ansible, Linux, Akamai, Windows, OCI, Git, Azure DevOps and CI / CD Pipelines, Git flow and Serverless
- Developing and deploying solutions through the SDLC (Software Development Lifecycle).
- You must have a problem solving mindset and the ability to troubleshoot unknown technical issues and be able to identify inefficiencies and better ways of working
- Proven experience in building relationships with team members
- Applicants must be fluent in both verbal and written English in order to communicate with our business users and stakeholders.
- Ability to document processes, procedures and knowledge base articles
You need to be this kind of person
- Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business
- Able to work and learn quickly in a fast pace, fun and dynamic environment
- Care about doing a great job and exceeding expectations with the quality of what you do
- Curious to learn and develop your own technical skills
- Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
- Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
- Willing to grow, question and contribute to the team and wider area around you
- Ability to challenge and speak up in discussions with colleagues of all levels
Experience:
Minimum 2+ years of relevant experience as a Application / Platform / Cloud support engineer.
Educational Qualification:
- Graduate/Masters in any discipline
- Cloud certifications would be an added advantage
M&G Behaviours relevant to all roles:
Inspire Others: support and encourage each other, creating an environment where everyone can contribute and succeed
Embrace Change: be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
Deliver Results: focus on performance, set high standards and deliver with energy and determination
Keep it simple: cut through complexity, keep the outcome in mind, keeping your approach simple and adapting your message to every audience
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
