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Qualys

Manager, Post-Sales Inside Sales (AMER)

Reposted 17 Days Ago
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Pune, Maharashtra
Mid level
Pune, Maharashtra
Mid level
Manage a team of Technical Account Managers to drive renewals and expansions in North America, enhancing customer engagement and sales forecasting.
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Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

About the Role 

We are seeking a high-performing, revenue-focused Manager to lead our Technical Account Managers (TAMs) handling renewals and expansion for the US & Canada region. 

As part of our Inside Sales team operating from Pune, this role is a strategic sales leadership position, not a support function. You will be responsible for managing renewals, driving upsell opportunities, improving forecasting accuracy, and coaching your team to exceed targets. 

This is a night shift role, ensuring real-time alignment with our customers in North America. 

Key Responsibilities: 

Revenue Growth & Forecasting 

  • Own and drive renewals & expansion strategy across SMB accounts in US & Canada. 
  • Ensure accurate forecasting, pipeline management, and quota attainment for the TAM team. 
  • Develop scalable playbooks for renewals, expansion, and customer retention strategies. 

Lead & Develop a High-Impact Team 

  • Manage and coach a team of quota-carrying TAMs, ensuring performance optimization and goal alignment. 
  • Drive continuous learning, sales coaching, and structured career growth within the team. 
  • Identify high-potential accounts for strategic growth and expansion. 

Customer Engagement & Success 

  • Strengthen executive-level relationships within key accounts to ensure long-term partnership success. 
  • Lead proactive health checks and value-driven discussions to maximize retention. 
  • Ensure seamless coordination with Product, Marketing, and Sales Ops to optimize customer engagement. 

Data-Driven Decision Making 

  • Track and report sales performance, renewal trends, and expansion success to leadership. 
  • Leverage Gong, Salesforce, and other analytics tools to identify trends and improve processes. 
  • Use data insights to refine renewal and upsell strategies, reducing churn and increasing lifetime value. 

Who You Are 

3 to 5+ years of experience in cybersecurity sales, renewals, or technical account management. 
2+ years of leadership experience, driving results in quota-carrying sales or account management roles. 
Strong background in sales forecasting, renewal strategies, and pipeline management. 
Excellent communicator, able to engage stakeholders from front-line security engineers to C-level executives. 
Highly organized and data-driven, with expertise in sales tools like Salesforce, Gong, or similar platforms. 
Self-starter who thrives in a high-growth, fast-paced environment. 

Top Skills

Gong
Salesforce

Qualys Pune, Mahārāshtra, IND Office

Survey No. 20, 10th to 16th Floor, Tower B Panchshil Business Park, Balewadi, Pune, Maharashtra , India, 411045

Qualys Shivaji Nagar, Maharashtra, IND Office

Survey No. 20, 10th to 16th Floor, Tower B Panchshil Business Park,, Shivaji Nagar, 411005, India

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