Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Manager, Revenue Enablement (Asia)
As the Manager, Revenue Enablement (Asia) you will report to the Sr. Manager of Revenue Enablement. In this role, you will provide the tools, assets, resources, and training to the revenue teams (Sales Development, Sales, Channel Sales, and Customer Success) in order to improve efficiency and support the company's continued rapid growth. You are required to interact heavily with the revenue teams to determine the current gaps, the marketing team to ensure assets and strategies are aligned with the company vision, and the operations team to provide the necessary tools and services for the revenue teams.
Success in this role means driving the revenue enablement strategy across all key internal customer lifecycle stakeholders. You will be required to organize, standardize, and analyze our enablement programs and assets. You will collaborate and act as a liaison between sales, marketing, and product teams to ensure that we are constantly delivering consistent, up to date and relevant messages to our field organization. You will drive the sales training roadmap; empowering the team with a robust onboarding program, product training and certification and professional sales development plan thereby enhancing our go-to market effectiveness.
Responsibilities:
- Design, author, deliver, evaluate and maintain effective training programs on-demand
- Maintain content governance model created by the enablement team and ensure adherence from collaborators
- Help to manage the sales enablement content repository in alignment with collaborators and ensure that all information is easily and readily accessible at point of need
- Develop strong relationships with learners, collaborators, and stakeholders to ensure the effective use of the enablement platform / LMS to enhance learning
- Develop and maintain up-to-date content within our enablement platforms
- Troubleshoot and correct problems to assure reliability within the enablement platform / LMS and related technologies
- Work within enablement platform / LMS infrastructure to develop, test, and implement updates
- Setup new hires with on-demand and live onboarding programs
- Manage and integrate learning-related, third-party software into enterprise applications (example: Adobe Creative Cloud)
- Develop and maintain roles within LMS to ensure proper access, usage, and security for Uniphore employees based on their group’s needs
- Manage relationship between Uniphore and the enablement platform
Requirements:
- 2 – 5 years of Sales enablement / L&D experience in SaaS companies
- Content creation experience building assets and materials (internal/external) and can be used by the sales team to facilitate their sales cycle
- Hands-on experience on Learning/Content management systems is a must
- Working knowledge of training techniques and best practices for onboarding or adopting new technologies
- Experience in effectively tracking performance and metrics across the revenue organization
- The ability to work in a cross-functional global position and communicate different types of training subject matter
- Proven ability to guide training activities based on company vision and industry trends
- Ability to identify knowledge gaps in the organization
- Strong technical acumen is a plus
- Excellent communication skills
- The candidate should be able to give and receive feedback as well as have the ability to work collaboratively since this person generally leads and supports the sales force and its collaborators
- They should know how to prioritize tasks and campaigns delegated to them
- A certain level of project management mentality is needed as well as the ability to deal with projects simultaneously
- The candidate will make content more palatable for the revenue teams, they should know how to take advantage of the content produced, what to highlight in each of them, and in which formats they should be presented
- Fast learner
- A strong understanding of the sales environment
- Ability to use metrics and observation to improve sales process efficiency and effectiveness
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
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