Manager - Scrum Master

Job Description
Job Title: Manager - Scrum Master
CSC is seeking a highly skilled and experienced Manager - Scrum Master to lead Agile practices across one or more cross-functional teams. This role combines strong Scrum Master responsibilities with the strategic oversight and people leadership expected from a manager. The ideal candidate is a servant-leader who drives Agile maturity, removes impediments, and fosters a culture of continuous improvement and delivery excellence.
At CSC, we are guided by our core values-service, teamwork, tenacity, agility, and genuine connections. We foster a culture that supports professional growth, work-life balance, and community engagement.
Some things you will be doing:

• Serve as Scrum Master for multiple Agile teams, facilitating all core ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives).
• Guide teams in Agile principles, practices, and mindset to improve velocity, quality, and team morale.
• Act as a bridge between product owners, development teams, and stakeholders to ensure alignment on goals, scope, and priorities.
• Identify and proactively remove obstacles that hinder team progress or delivery.
• Track and report on key Agile metrics (velocity, burndown, team health) to promote transparency and continuous improvement.
• Coach team members and new Scrum Masters, championing Agile best practices across the organization.
• Partner with Product Managers to ensure well-groomed and prioritized backlogs.
• Manage stakeholder expectations while protecting teams from scope creep and burnout.
• Drive cross-team coordination and dependency management in a scaled Agile environment.
• Foster alignment with organizational goals, helping teams understand how their work contributes to the broader business strategy.
• Provide mentorship, coaching, and career development support to team members, fostering both individual growth and team performance.
• Conduct regular 1:1s, performance reviews, and feedback sessions to promote accountability and continuous learning.
• Build and maintain a high-performing, motivated, and engaged team culture rooted in trust, transparency, and psychological safety.
• Partner with HR and leadership to manage hiring, onboarding, and retention strategies aligned with team needs and organizational goals.

What qualifications, education, and experience do you need?

• Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred).
• 12+ years of overall industry experience with at least 3 years as a dedicated Scrum Master.
• Prior experience in a leadership or managerial role supporting Agile delivery teams.
• Scrum Master certification (CSM, PSM, or equivalent) is required; SAFe or other Agile scaling frameworks is a plus.
• Strong understanding of software development lifecycle, Agile methodologies, and DevOps culture.
• Excellent communication, conflict resolution, and servant-leadership skills.
• Proven ability to work with senior stakeholders and influence without authority.
• Experience working with Agile project management tools (Jira, Azure DevOps, Rally, etc.).

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC, we don't just keep businesses running-we help them thrive. For more than 125 years, we've been the trusted partner for 90% of the Fortune 500®, leading financial institutions and businesses worldwide. As the global leader in business, legal, financial, and digital brand services across 140+ jurisdictions, we set industry benchmarks through innovation, integrity, and excellence.
Privately held and professionally managed since 1899, CSC is the business behind business®, delivering knowledge-based solutions from our headquarters in Wilmington, Delaware, USA, to clients across the globe. Our success is built on a people-first culture that fosters growth, collaboration, and agility. Recognized as a Top Employer in India, we are committed to creating an exceptional workplace where talent flourishes.
Important notice: CSC only accepts resumes from agencies in our approved supplier program. Resumes submitted through unauthorized sources-including direct submissions to hiring leaders or employees-will be considered property of CSC, with no fees eligible for claims. We encourage candidates to apply through our website for a seamless hiring experience.
\uD83D\uDD17 Explore opportunities: [CSC Careers link]
Why work for us?
At CSC, we invest in your growth, well-being, and success. Here's what sets us apart:

• Global legacy: Join a powerhouse shaping industries worldwide.
• Career growth and mobility: Access internal promotions, leadership programs, and skill-building opportunities to accelerate your career.
• Recognition and rewards: Enjoy performance-based bonuses, and employee recognition programs.
• Work-life balance: Benefit from hybrid work models and state-of-the-art collaborative spaces.
• Continuous learning: Gain tuition reimbursement, professional certifications, and expert-led development programs in leadership, technical skills, and more.
• Inclusive culture: Be part of a workplace where diversity, equity, and belonging fuel innovation and success.
• Community impact: Make a difference through CSC Gives Back, including our partnership with Kiva, to empower underserved communities through microloans.

Join CSC and shape the future in a dynamic, global environment where your contributions drive success.
Disclaimer: This job description serves as a general guideline and may evolve based on business needs.