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JPMorganChase

Manager of Software Engineering- Service Now

Posted Yesterday
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Hybrid
Bengaluru, Karnataka
Senior level
Hybrid
Bengaluru, Karnataka
Senior level
Manage the ServiceNow application team, guiding software engineers, overseeing project implementations, ensuring compliance, and nurturing team collaboration.
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Job Description
This is your chance to change the path of your career and guide multiple teams to success at one of the world's leading financial institutions.
As a Manager of Software Engineering at JPMorgan Chase within the Digital Workflows (ServiceNow Development) organization, you will lead a custom ServiceNow technology infrastructure hardware asset management application team. You will manage day-to-day implementation activities by identifying and escalating issues and ensuring your team's work adheres to compliance standards, business requirements, and tactical best practices.
Job responsibilities
  • Provides guidance to immediate team of software engineers on daily tasks and activities
  • Sets the overall guidance and expectations for team output, practices, and collaboration
  • Anticipates dependencies with other teams to deliver products and applications in line with business requirements
  • Manages stakeholder relationships and the team's work in accordance with compliance standards, service level agreements, and business requirements
  • Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation
  • Hans the ability to effectively prioritize and execute.
  • Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
  • Ability to multi-task across projects/initiatives and deliver according to time commitments.
  • Ability to collaborate across multiple teams to agree on designs and implementation plans.
  • Experience leading a development team with strong scripting skills.

Required qualifications, capabilities, and skills
  • Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience.
  • Understanding of best practice configuration principles within ServiceNow and adept understanding of the balance between configuration/customization and risks posed to the platform
  • Advanced ServiceNow certification such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
  • Hands-on experience leading a team configuring on the ServiceNow Platform.
  • Certified ServiceNow software engineer with excellent customer relationship skills, based in Bangalore.
  • Experience leading technology projects and managing technologists.
  • Proficient in automation and continuous delivery methods.
  • Proficient in all aspects of the Software Development Life Cycle.
  • Ability to contribute to and lead projects following Agile or Scaled Agile methodologies.
  • Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security.

Preferred Qualifications, Capabilities, and Skills
  • In-depth knowledge of the financial services industry and their IT systems

Top Skills

Agile
Ci/Cd
Servicenow

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