Our Talent Operations team is redefining scale through AI and automation. Over the past year we have automated high-volume work like interview scheduling, streamlined our ATS workflows and used AI tools to document our processes and put answers at our team's fingertips. The result is a lean, high-leverage team that supports hiring across the US, Portugal, India, the Philippines and beyond. And we are just beginning, as we launch additional AI tools as we speak.
We are looking for an energetic self-starter to lead the next chapter. You get genuinely excited about AI, automation and great systems, and you know how to turn that excitement into a plan leadership will fund. You will partner with the Sr. Director of TA on TA infrastructure, bring a point of view to executive conversations, and build a function that scales hiring without scaling headcount.
What you'll doSet the strategy for TA operations and systems
- Own the multi-year roadmap for recruiting operations, systems and automation, tied to company hiring plans and business priorities.
- Decide what we build, buy, consolidate or retire, and make the case with cost, adoption and impact data.
- Partner on TA infrastructure, and represent Talent Operations in planning, QBRs and leadership forums.
Own the TA tech stack and budget
- Own our recruiting tech stack and its architecture end to end: Greenhouse, GoodTime, LinkedIn Recruiter, Juicebox, CoderPad, plus their integrations with Workday.
- Own the TA tech budget. Lead vendor evaluations, renewals and negotiations, and be accountable for contract terms and savings.
- Partner with IT and the people systems team on security, access, data governance and integration standards.
Lead AI and automation at scale
- Set the AI and automation agenda for recruiting: decide what to pilot, how to measure it and what to scale across regions.
- Measure the return on every automation in hours saved, cost per hire and candidate experience, and report it to leadership.
- Stay ahead of recruiting technology and AI, and bring recommendations before we need them.
Own TA metrics and insight
- Own the TA metrics framework with our people data team: pipeline health, time to fill, offer acceptance, recruiter capacity and quality of hire.
- Turn data into insight for executive QBRs and hiring forecasts, and flag risks to the plan early.
- Own ATS data quality and governance so leaders across the business trust the numbers.
- Build and automate reports yourself when speed matters.
Build and lead the operations team
- Lead, coach and develop the Talent Operations team that owns requisition and offer approvals, offer delivery and interview scheduling.
- Design the team's structure, roles, locations and growth plan, and build a bench that runs smoothly without you.
- Set service levels for the function, measure performance against them and use automation to raise them without adding headcount.
Design the global offer and compliance model
- Design the operating model for offers, contracts and approvals across every country we hire in, with People, Legal, Finance, Compensation and IT.
- Own our employer-of-record approach and readiness to hire in new countries, including country-specific offer and contract requirements.
- Ensure every offer and contract is accurate and compliant with local employment law, pay transparency rules and our internal policies.
- Partner with Legal and People to anticipate regulatory change and keep hiring compliant.
Standardize process and enable the business
- Set global recruiting process standards and keep our knowledge base current.
- Lead enablement for recruiters and hiring managers on new tools and processes, track adoption and remove friction quickly.
- 8–10+ years in talent operations, recruiting operations, recruiting systems or people analytics at a fast-growing tech company, including 3+ years leading teams across regions or time zones.
- A track record of setting and delivering a TA operations or systems roadmap, with measurable results in cost, speed or quality.
- Deep, hands-on ATS expertise, ideally as a Greenhouse admin, including leading at least one major implementation, migration or redesign.
- A proven record of using integrations, no-code automation or AI to remove manual work at scale, with the ROI to show for it.
- Ownership of a TA or HR tech budget, with experience leading vendor negotiations and delivering savings.
- Strong analytical skills. You are fluent in Excel or Google Sheets, have built dashboards in a BI or reporting tool, and have used data to influence senior leaders. SQL is a plus.
- Hands-on experience designing offer and employment documentation processes, including offer letters, contracts, approvals and the handoff to onboarding.
- Working knowledge of US employment law and hiring compliance, such as pay transparency, exempt vs. non-exempt classification, I-9 and background checks, and EEO, plus experience hiring across multiple countries and working with employer-of-record partners.
- A strategic, independent mindset. You set direction, make the call and bring others with you.
Pay Range (Base Pay): $130,000.00 to $190,000.00
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/29/2026.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
All questions or concerns about this posting should be directed to the Talent team at [email protected].
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
