Job Description
The Digital Channels organization at JPMorgan Chase is responsible for delivering best in class experiences across web and mobile to Chase's 60MM+ digitally active customers through a cohesive and connected platform. We are seeking a solutions oriented, seasoned, and visionary leader to team up with our technology and product leaders across Digital Channels and Chase's broader organization to drive our ambitious platform modernization agenda across the consumer business.
This leader will guide a multi-year journey to:
- Modernize our platforms to improve scalability, flexibility and speed of all enterprise development teams at Chase
- Lead platform services initiatives - improve and create services that enhance digital experience performance and enable more autonomy for the technology organization.
- Provide a single view of the customer - fundamentally redesign our customer profile to enable consistency, speed and quality of customer data.
You will be a senior member of the product leadership team and own the roadmap for the evolution of our digital platform. You'll need to bring the best of technical leadership and partnership as the platforms you'll manage impact just about every experience a Chase customer interacts with digitally.
Reporting to the Head of Digital Channels, in this role you will directly manage a team of 15 product professionals globally and be geared against 25 technology teams. The team is growing and we are seeking someone to attract, hire and grow top talent.
Responsibilities :
- Strategy and Execution - Owns and is responsible for the entire product management life cycle including the vision, roadmap, continuous discovery, development, execution, risk management, data-driven decision-making, business targets, and our growth and long-term enterprise objectives
- Accountability for outcomes - Owns and is responsible for the overall success of the product through defined objectives, key results, key performance indicators, performance assessments, and product effectiveness
- Modernization - Lead modernization agenda and roadmap
- Customer and Employee Experience - Create high quality platforms built for re-use and scale to drive speed to market and efficiency.
- Impact the enterprise - drive meaningful change across multiple business lines and products including Payments, Card Services and Consumer Bank
- People leadership - Retain and attract top talent and lead a high-performing global product and technology team of engineers and leads specializing in digital solutions, providing them with world-class management support and advancing their personal development.
Requirements
- 20 years of work experience with a proven track record in successfully managing scaled platforms teams and initiatives to deliver tangible results in large enterprises.
- Experience driving change in complex organizations and managing stakeholders across multiple functions
- Clear communicator who can assert vision and drive followership
- Proven impact in influencing across the organization and inspiring and leading teams in complex initiatives in matrix organizations
- Financial services experience a plus
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
