Department Overview –
Payment Operations team manages payment-related services, implementing and delivering payment related global strategic initiatives, and improving the overall control environment. The team includes, but
not limited to, Operational Payment Clearing and Settlement Services (Wholesale, Wires, ACH, and Real Time Payments). The team also focuses on developing short and long-term payment operations strategies that align with and support the operating model to ensure the seamless and efficient delivery of enterprise payment services
About this role:
Wells Fargo is seeking a Payment Operations Executive responsible to lead the Payment Operations within Wells Fargo India & Philippines office, which includes, but not limited to, Lockbox, Wires, ACH, Payments Command Center, Network management support and Sanctions Screening. The position reports jointly to the Head of Shared Services IP in India & to Global Head of Payment
Operations in the US. Incumbent is expected to manage highly matrixed organization and partner with various business leaders across the enterprise
In this role, you will:
Lead payment operations team consisting of ~ 800 professionals, with potential to go up by another 200 to 300 professionals.
Responsible for overall direction, coordination, and evaluation of payment operations, which includes management of daily activities pertaining to payment and money movement within stipulated time limits, daily reconciliations, clearing and settlement process as required by various business groups, and USD, ACH, and Dodd Frank Investigation.
Design and implement horizontal utility function for payment operations by collaborating with functional leaders across multiple business groups.
Management of end-to-end payment processes which would include, but not limited, input, release, repair, investigation, sanction screening, payment types.
Manage payment related system testing and implementation of product changes in collaboration with key stakeholders to enhance overall payment operations and money movement capabilities.
Review existing process in detail to identify inherent risks and work with key stakeholders to incorporate controls (both manual and systematic) to enhance overall effectiveness of payment operations.
Leading transaction screenings IP Team in accordance with enterprise policies, monitoring for regulation changes and implementing changes to the screening program.
Oversee issues owned by the Global Sanctions Office; manage sanctions related training for IP Sanctions team and coordinate on Risk Control Self-Assessment/Control activities with the Enterprise Global Sanctions Office.
Overseeing customer and transaction screening tools and resources to comply with relevant global sanctions requirements.
Establishing and maintaining relationships with OFAC, other regulatory bodies, counterparts in the industry,
Oversee routine reporting and communications to OFA.
Partnering for Global screening requirement directions to businesses, including required data elements, screening frequency, and lists against which to screen.
Advising businesses on global sanctions-related matters.
Sponsoring projects involving the enterprise-wide screening tool. ▪ Engage with business partners at a strategic level, including conceptualizing, agreeing, and driving initiatives which adds value to the business.
Focus on driving continuous improvement and innovation. Must be able to drive and demonstrate true results impacting business outcomes.
Enhance overall performance of the team by leveraging operational performance metrics, historical results to drive overall efficiency.
Must have experience collaborating with senior leaders across other functions such as Analytics, technology, finance, and strategy to drive results.
Build resiliency across process to ensure continuous operations with multi location strategy.
Effectively manage talent using the talent planning tools and coaching team members to operate at higher level of dimensionality.
Drive engagement culture and enable talent retention. Effectively use Rewards and Recognition to motivate staff and encourage performance.
Required Qualifications:
8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management experience
Desired Qualifications:
Required to have a higher level of degree in Business, Accounting or Finance
18 to 20 years of experience, of which at least 10 years of experience is in a senior leadership role with demonstrated proficiency in managing a complex suite of payment products and services for both consumer and commercial verticals.
Background in either Payment, Cash Management, Treasury Function, Funding & Settlement, Screening is essential.
Good understanding of electronic payment process within Banking sector, wire transfer services and relevant financial regulations (such as Reg E, Dodd Frank, BSA / AML / OFAC, etc.)
Strong track-record of building and successfully operating large functions, specifically focus on payment operations utility.
Strong track-record of transformation, including experience in driving global projects which leads to change across business segments.
5 to 7 years in a GIC / GCC environment working in a matrix organization.
Adept at embracing changes and converting them into opportunities for the group.
Strong organizational and project management skills with demonstrated ability to manage expectations and deliver on commitments.
Strong executive presence with ability to engage / build relationship with senior leaders and influence outcomes.
Preferred location is Hyderabad / Chennai and process may require working partly in the US hours.
Other Qualifications –
Industry recognized certification or accreditation in payment, such as Accredited Automated Clearing House Professional (AAP) or Accredited Payment Risk Professional (APRP) certification would be a plus.
Leadership experience in a captive of international banks will be advantageous.
Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas.
A seasoned, relationship-driven executive who will have the style and sensitivity to work within a High complex business environment. Multi-cultural sensitivity is must.
Consultative in approach, understanding and anticipating business needs and proactively delivering solutions.
Good understanding of Six Sigma, Lean, etc. and a track-record of continuous improvement through usage of the above quality tools will be advantageous.
Posting End Date:
6 Jul 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
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