Job Description
Elevate your career by steering multi-faceted programs, integrating innovative solutions for a dynamic impact across global operations
As a Marketing Delivery Director within the Consumer and Community Banking team at JP Morgan Chase, you will lead a diverse team of over 60 professionals in marketing operations. Your strategic leadership will be instrumental in creating and maintaining a high-performing team, fostering a collaborative culture, and focusing on delivering impactful marketing campaigns. In addition, you will manage HR-related administrative responsibilities and collaborate with other marketing and country leads..
Job Responsibilities:
- Lead, mentor, and develop a team of 60+ marketing operations professionals.
- Foster a collaborative and inclusive team culture that encourages innovation and excellence.
- Set clear performance expectations and provide regular feedback and coaching.
- Drive operational health, executive management dashboards that demonstrate a effectively managed operations functions
- Oversee the execution of marketing campaigns, ensuring alignment with company goals and client needs
- Collaborate with other marketing and country leads to ensure cohesive marketing operations.
- Manage all HR-related administrative tasks, including performance reviews, employee development, and conflict resolution. Lead the recruitment and hiring of new talent to support team growth and capability enhancement.
- Ensure compliance with company policies and local labor laws.
- Optimize marketing operations processes to enhance efficiency and effectiveness.
- Implement best practices and tools to improve campaign delivery and performance measurement.
- Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors. Represent the company at industry events and conferences to enhance brand visibility and reputation.
Required qualifications, capabilities, and skills:
- Formal training or certification in software engineeting concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise.
- Experience leading COE from India especially in a shared services model
- Proven experience in a senior leadership role within marketing operations, with HR responsibilities.
- Strong track record of leading and developing high-performing teams.
- Excellent strategic thinking, problem-solving, and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
