Similar Jobs at Takeda
Healthtech • Software • Analytics • Biotech • Pharmaceutical • Manufacturing
The ServiceNow Platform Architect leads technical strategy, governance, and implementation of ServiceNow solutions, enhancing service delivery and digital transformation while collaborating across teams.
Top Skills:
Ai/MlAngularGenaiJavaScriptJdbcMariadbMySQLRestSAMLSeismicServicenow PlatformSslWeb ServicesWorkflow Data Fabric
Healthtech • Software • Analytics • Biotech • Pharmaceutical • Manufacturing
The Application Virtualization Principal Engineer will design and implement scalable solutions, mentor engineers, and engage with cross-functional teams on application virtualization and Citrix infrastructure operations.
Top Skills:
AWSBashCitrixIntuneMcsPowershellPvsSccmVirtualized Environments
Healthtech • Software • Analytics • Biotech • Pharmaceutical • Manufacturing
The Application Virtualization Engineer will design and implement Citrix-based virtualization solutions, supporting maintenance and troubleshooting efforts while collaborating across teams.
Top Skills:
AWSBashCitrixCloudPowershellSccm
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
OBJECTIVES/PURPOSE :
ACCOUNTABILITIES
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Education
Competencies and Skills
Work Pattern:
Follow the Sun Model
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Description
OBJECTIVES/PURPOSE :
- Lead the major incident management team and ensure efficient handling of all major incidents.
- Provide guidance, support, and mentorship to team members.
- Optimize resource allocation during major incidents, ensuring that the necessary personnel and tools are available to address the incident promptly.
ACCOUNTABILITIES
- Ensure efficient handling of all major incidents by providing guidance, support, and mentorship to team members.
- Develop and maintain comprehensive shift schedules to ensure optimal team coverage and resource allocation.
- Ensure that the necessary personnel and tools are available to address incidents promptly.
- Equip the major incident management team with the skills and knowledge required for effective incident resolution.
- Conduct comprehensive reviews and implement lessons learned in future strategies and processes for continuous improvement.
- Manage escalations requiring higher-level attention to ensure swift and suitable resolution actions.
- Act as the communication bridge between IT support teams, management, and stakeholders during a major incident.
- Ensure that incident resolution actions are progressing and align with timelines.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Education
- A degree in Information Technology, Computer Science, or a related field is preferred.
- ITIL certification is required
Competencies and Skills
- 5+ years of experience in Major Incident Management
- Proficiency in managing major incidents and coordinating resolution efforts.
- Excellent verbal and written communication skills to effectively convey information and updates to stakeholders.
- Strong analytical and problem-solving skills to assess incidents and determine appropriate actions.
- Ability to work collaboratively with various departments and technical teams to resolve incidents.
- Meticulous attention to detail to ensure accurate documentation and communication.
- Ability to develop and maintain relationships within the company to facilitate quick resolution by engaging the right teams.
- Strong understanding of IT infrastructure, applications, and service management processes.
- Experience with ServiceNow or similar IT service management tools.
Work Pattern:
Follow the Sun Model
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
