System Management: Design, deploy, configure, and maintain OSS platforms for network monitoring, fault management, performance management, and service assurance. Integration: Integrate various network elements and IT systems with OSS solutions to create a unified operational view. Troubleshooting: Diagnose and resolve issues related to OSS applications, databases, and underlying infrastructure.
Automation: Develop and implement automation scripts and tools to streamline operational processes and improve efficiency. Documentation: Create and maintain technical documentation, including system designs, configurations, and operational procedures.
Responsibilities- Monitor and manage telecom OSS platforms (TeMIP, UCA, OpenNMS, UOC) to ensure 24/7 fault and event management operations.
- Perform L2-level incident investigation, root cause analysis, and resolution for P2/P3/P4 incidents while meeting defined SLAs.
- Conduct routine system health checks, process monitoring, trap testing, log collection, and diagnostics across OSS environments.
- Manage alarm correlation, suppression, enrichment, and beautification to improve alarm quality and operational efficiency.
- Support application upgrades, SSL certificate renewals, and configuration changes with minimal service impact.
- Prepare and maintain SOPs, known issue documents, reports, and escalate recurring or critical issues to L3 teams until closure.
Must-Have:
- Require bachelor's or master's degree or related field.
- Typically, a minimum 8–10 years of hands-on experience in telecom/IT operations with strong exposure to OSS fault management systems.
- Good working knowledge of TeMIP, including filters (Corrective, Tap, Transient, Threshold, Heap, Toggling) and Alarm Beautifier.
- Experience with UCA for alarm correlation, missing alarm checks, RCA, and troubleshooting Valuepack services.
- Solid understanding of OpenNMS device configuration, SNMP polling, event generation, MIB loading, and L2 issue resolution.
- Good knowledge of Linux (command line, basic scripting, log analysis) and telecom alarm flow from EMS to NMS.
It would be nice if you have:
- Familiarity with UOC, OSSM, EDB analysis, ETL/UTM processes, and SAP BO reporting/dashboard creation.
- Understanding of SNMP, syslog, alarm deduplication, suppression, and rule-based correlation mechanisms.
- Strong documentation, communication skills, and the ability to work independently in a rotational 24/7 support environment.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
