Manage and assure cloud-hosted telecom services and packet core workloads, including deployments, upgrades, monitoring, incident and problem management, configuration, security, capacity, availability, and disaster recovery. Develop cloud solutions, automation, and continuous improvement strategies across Kubernetes, OpenStack, OpenShift, CNF/VNF, and hyperscale environments. Engage vendors and senior customer stakeholders, lead critical incident communications, and identify service expansion opportunities.
Join our Team
About this opportunity:
We are hiring MSIP Cloud Operations Assurance for Managed Services. Join us at Ericsson, a leading technology company as a MSIP Cloud Operations Assurance, where your responsibility will revolve around Service Assurance functions for contracts. This role places you at the helm of a customer-facing position, working within contract parameters. It involves monitoring and maintaining the Service, utilizing both reactive and preventative measures. Additionally, the role will require cooperation in a key capacity with the Ericsson Service Delivery Units (SDU) to ensure top-grade Operational Performance.
What you will do:
• Overall responsibility for the day-to-day operations of managing Cloud & Packet Core Services including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services.• Work on scope, definition, and design solution offerings; develop and drive end-to-end technical solutions.• Drive operational excellence through automation, standardization, AI-driven operations, and continuous service improvement.• Build and maintain strategies related to Cloud Infrastructure & Services and Packet core throughout the mobility network ensuring all performance and cost curves are closely managed.• Drive the adoption and articulate the risks/opportunities from demonstrating Cloud Infrastructure.• Coordinates and directs the timely evaluation, qualification, and implementation of new software products, tools, and related appliances as it pertains to the Cloud & PACO environment.• Ensures timely liaison with vendors regarding problems, fixes, and required improvements• Act as a trusted advisor to customer leadership and engage with C-level stakeholders during critical incidents and strategic reviews.• Identify and drive add-on sales, upsell, and service expansion opportunities by aligning cloud capabilities & PACO with customer business objectives• Manage and optimize cloud-hosted telecom domains such as Packet Core (EPC/5GC), CAF, CCPC, IMS, OSS/BSS, and CNF/VNF workloads- AMF, SMF, UPF, SCP, NRF, UDM etc. Ericsson- PCCMM, PCCSM, PCG, LPG, SCP, CCRC, CCPC etc. Nokia- CMM, CMG, UDM, AUSF, EIR etc.
The skills you bring:
• Strong understanding of industry standards including ETSI, 3GPP, GSMA, TM Forum, CNCF, ONF, OCP, MANO, OpenStack ecosystems, and cloud-native telecom architectures.• Deep understanding of hyperscale cloud providers features and their capabilities for telecom network deployments and cloud-native workloads.• Strong knowledge of CNF/VNF lifecycle management and cloud-native telecom workloads like 5G SA, LTE- Packet Core (AMF, SPF, UPF), Policy (PCF) and Signalling (SCP, NRF, UDM, AUSF, EIR)• Previous knowledge and Hands on experience on cloud and virtualization technologies (OpenStack- RHOSP, OpenShift- RHOCP, Nokia CBIS, Cisco CVIM etc.).• Hands on working experience in Kubernetes deployments, Docker, and Helm charts.• Scripting/Automation experience (Bash, Python, Ansible, other).• Must possess excellent understanding of Telecom Networks (LTE, 5G), OSS (Operations Support Systems) Platforms/ Tools, Cloud & DevOps.• Having Experience of Managing interworking of Cloud with IP networking and Workload like Packet Core etc.• Delivered or Managed Large Customer projects/Challenging Projects/Operations.• An excellent Inter-personal skill along with superb communication skills in written and spoken English.
Experience of handling Senior leadership of Customer
• Experience engaging senior customer stakeholders and driving business growth through service adoption and expansion. • Excellent leadership, communication, stakeholder management, and cross-functional collaboration skills.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 793128
About this opportunity:
We are hiring MSIP Cloud Operations Assurance for Managed Services. Join us at Ericsson, a leading technology company as a MSIP Cloud Operations Assurance, where your responsibility will revolve around Service Assurance functions for contracts. This role places you at the helm of a customer-facing position, working within contract parameters. It involves monitoring and maintaining the Service, utilizing both reactive and preventative measures. Additionally, the role will require cooperation in a key capacity with the Ericsson Service Delivery Units (SDU) to ensure top-grade Operational Performance.
What you will do:
• Overall responsibility for the day-to-day operations of managing Cloud & Packet Core Services including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services.• Work on scope, definition, and design solution offerings; develop and drive end-to-end technical solutions.• Drive operational excellence through automation, standardization, AI-driven operations, and continuous service improvement.• Build and maintain strategies related to Cloud Infrastructure & Services and Packet core throughout the mobility network ensuring all performance and cost curves are closely managed.• Drive the adoption and articulate the risks/opportunities from demonstrating Cloud Infrastructure.• Coordinates and directs the timely evaluation, qualification, and implementation of new software products, tools, and related appliances as it pertains to the Cloud & PACO environment.• Ensures timely liaison with vendors regarding problems, fixes, and required improvements• Act as a trusted advisor to customer leadership and engage with C-level stakeholders during critical incidents and strategic reviews.• Identify and drive add-on sales, upsell, and service expansion opportunities by aligning cloud capabilities & PACO with customer business objectives• Manage and optimize cloud-hosted telecom domains such as Packet Core (EPC/5GC), CAF, CCPC, IMS, OSS/BSS, and CNF/VNF workloads- AMF, SMF, UPF, SCP, NRF, UDM etc. Ericsson- PCCMM, PCCSM, PCG, LPG, SCP, CCRC, CCPC etc. Nokia- CMM, CMG, UDM, AUSF, EIR etc.
The skills you bring:
• Strong understanding of industry standards including ETSI, 3GPP, GSMA, TM Forum, CNCF, ONF, OCP, MANO, OpenStack ecosystems, and cloud-native telecom architectures.• Deep understanding of hyperscale cloud providers features and their capabilities for telecom network deployments and cloud-native workloads.• Strong knowledge of CNF/VNF lifecycle management and cloud-native telecom workloads like 5G SA, LTE- Packet Core (AMF, SPF, UPF), Policy (PCF) and Signalling (SCP, NRF, UDM, AUSF, EIR)• Previous knowledge and Hands on experience on cloud and virtualization technologies (OpenStack- RHOSP, OpenShift- RHOCP, Nokia CBIS, Cisco CVIM etc.).• Hands on working experience in Kubernetes deployments, Docker, and Helm charts.• Scripting/Automation experience (Bash, Python, Ansible, other).• Must possess excellent understanding of Telecom Networks (LTE, 5G), OSS (Operations Support Systems) Platforms/ Tools, Cloud & DevOps.• Having Experience of Managing interworking of Cloud with IP networking and Workload like Packet Core etc.• Delivered or Managed Large Customer projects/Challenging Projects/Operations.• An excellent Inter-personal skill along with superb communication skills in written and spoken English.
Experience of handling Senior leadership of Customer
• Experience engaging senior customer stakeholders and driving business growth through service adoption and expansion. • Excellent leadership, communication, stakeholder management, and cross-functional collaboration skills.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 793128
Ericsson Pune, Mahārāshtra, IND Office
Ericsson Pune Hub Office
Established IT zone near Viman Nagar with good airport access. Surrounded by cafes, housing and retail, offering a comfortable city lifestyle with a slightly slower pace than larger metros.
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
