Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
We are seeking an experienced and dynamic Track Lead – MuleSoft to oversee the MuleSoft integration track within a managed services environment. The ideal candidate will be responsible for managing day-to-day delivery, Production support, driving performance, ensuring SLA adherence, and providing technical and functional leadership to the MuleSoft team.
Key Responsibilities:
- Lead and manage the MuleSoft integration track within a multi-track managed services program.
- Serve as the primary point of contact for all MuleSoft-related activities, escalations, and communications.
- Ensure high-quality delivery of services in alignment with defined SLAs, KPIs, and client expectations.
- Manage and prioritize incidents, service requests, problem tickets, and change requests.
- Provide thought leadership and architectural guidance for complex integration use cases.
- Collaborate with other track leads (e.g., CRM, Infra, DevOps) and cross-functional teams.
- Mentor and guide MuleSoft developers and support staff; oversee their onboarding, training, and performance.
- Participate in capacity planning, resource allocation, and shift scheduling.
- Prepare and present status reports, incident RCA documentation, and performance dashboards.
- Continuously evaluate and improve processes, tools, and delivery models for efficiency and effectiveness.
- Stay current with MuleSoft platform updates, best practices, and industry trends.
Required Skills and Qualifications:
- 12+ years of IT experience, with at least 5+ years in MuleSoft development and integration.
- 3–5 years of experience in a team lead or track lead role in a managed services or support environment.
- Strong understanding of MuleSoft Anypoint Platform (CloudHub, Runtime Manager, API Manager).
- Experience in managing SLAs, incident management, and production support models (ITIL preferred).
- Proficiency in developing, and maintaining APIs and integrations.
- Excellent problem-solving skills and the ability to handle complex technical issues under pressure.
- Strong communication and stakeholder management skills.
- Experience with DevOps tools (e.g., Git, Jenkins, CI/CD) is a plus.
- MuleSoft certification (Developer/Architect) preferred.
Preferred Qualifications:
- ITIL Foundation Certification
- Experience with other integration tools or API management platforms
- Exposure to cloud platforms (AWS, Azure)
- Exposure to Insurance domain is beneficial
Shift Requirements:
- This role requires the ability to work in a 24x7 managed services environment.
- The candidate should be working in the EST time zone.
- Should be available for on-call support during critical incidents or escalations.
- Must be capable of managing and supporting a global delivery model with team members and stakeholders in different time zones.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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