Network Engineer Tier 2

Position Title: Network Engineer, Tier 2

Location: India

Job Profile: Network Technician ST-2

Department: NOC Teams

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary:

The Network Engineer is a hybrid position with the primary role to assist in the smooth operation of GTT’s Global Network under the supervision of the Network Operations Manager. This is a large-scale network spanning the globe and is built on a multi-platform environment. The role is varied and demands a totally flexible approach to all tasks associated with this position.

Job Scope/Supervision:

The successful candidate should be comfortable working within an expanded and very fast-paced team environment. 

Duties and Responsibilities:

• Assisting in customer test & turn-up (DWDM/ADM/Ethernet)
• Customer circuit troubleshooting with the aid of industry-standard test equipment.
• Liaising with all GTT NOC Engineers and Network Operations departments in other countries
• Report writing and creating/maintaining inventories.
• Assisting in the management of a Planned Preventative Maintenance program and schedules
• Network installations / troubleshooting.
• Non-routine duties will be allocated as deemed necessary.
• Training other members of staff when applicable.
• Generate site documentation such as maintaining records and files, preparing reports, and ordering supplies and equipment.
• Periodically inspect the equipment, locate, and correct problems before breakdowns occur.
• Ability to replace items such as circuit breakers, fuses, switches, lamps, electrical & electronic components, and cable.
• When working with more complex items of plant, they may work with engineers, engineering technicians, or industrial machinery installation, repair, and maintenance workers.
• Supervise planned works, carrying out postmortems upon completion to assess the efficiency / financial worth and lessons learned from said works.
• Aim to constantly reduce operational running costs.
• Review / authorize and manage MOPS (method of procedures) RA’s (Risk Assessments) and back out plans prior to on-site works taking place assessing all potential risks and consequences relating to specific works.
• Provide hands-on and technical assistance during an emergency.

Required Experience/Qualifications:

• Experience in optical networks and technical facilities required.
• Minimum of 2 years of experience in an operational environment in a medium to large-scale carrier / ISP would be a definite advantage.
• Experience in a role with hands-on complex technical problem solving as a daily occurrence.
• Degree in Engineering related field – preferably Telecoms / Datacomms modules covered.
• Experience with hands-on installs of power and telecoms equipment
• Strong Fiber management principles
• Experience with test equipment – OSA / OTDR / BERT / RFC 2544 test sets
• Experience with troubleshooting BGP, MPLS, VPLS, DSL, PPP, IP Routing and Switching technologies.
• A solid understanding of SONET/SDH principles is required.
• Experience with SDWAN, Fortinet, Aruba, and Silver Peak.

• Ethernet & TCP/IP & OSI experience is a distinct advantage.
• Optical network installation and troubleshooting skills will be an advantage.
• Responsibility for H&S practices
• Management & control of contractors
• Knowledge of network monitoring and other administrative tools
• Knowledge of networking technologies and protocols.
• Strong PC skills utilizing MS Office and industry-standard software.
• Flexibility to assist in the 24 / 7 / 365 Network Operations Team.
• Strong knowledge of industry technologies/contacts and lead times
• Understanding of working in Data Centres and Comms Rooms/Exchanges.
• Competency in handling AC/DC power
• Ability to work independently and as part of a team.
• Self-motivated
• Excellent written and communication skills
• Creative problem-solving abilities

Hours/Travel/Shift (Where Applicable):

Mainly US business hour shifts, rotational.

Core Competencies

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations.
• Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences.
• IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services.
• IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services.
• Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented.
• Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.