Provide platform and monitoring support (Splunk, NNMi, DxNetOps, SaaS tools) to maximize uptime; develop automation/config management scripts (Python, Ansible); build and optimize production systems; collaborate with developers and network engineering; schedule maintenance; resolve JIRA/sprint stories; provide on-call support and participate in Agile ceremonies.
Location: Chennai
Experience: 6 - 9 Years
The Value You Deliver-
To be a successful candidate, you will be responsible for Platform support by providing required support in Splunk, NMS, Trapx NNMi DxNetops (CAPC & NFA) HP NNM, Broadcom tools , NMS, SDM, Syslogs , DxNetops ( CAPC & NFA) & Saas applications like ThousandEyes/Catchpoint/Datadog In this role, the engineer works in collaboration with team to:
- Support infrastructure and services to maximize uptime and minimize impact to customers
- Develop modules/scripts for configuration management, application build, and deployment
- Build, scale and optimize critical production systems
- Work closely with developers & network Engineering teams on projects
- Schedule and coordinate maintenance for critical systems
The Skills that are Key to this role
Technical / Behavioral
- Demonstrate sense of urgency, maturity and customer service mindset in day to day work
- Good understanding of system/network programming.
- Development skills - Python, ansible, Knowledge on GitHub, API handling.
- Integration of platforms, Working on Opensource platforms, webhooks
- Basic knowledge on Shell scripting
- Knowledge on AWS resources and its usage.
- Resolving JIRA/Sprint Stories as per internal SLA’s. Handle additional backlog volume based on the situation – Lead from the front
- Providing On Call Support and Stepping up to cover any gaps during holidays, vacations & last-minute unforeseen situations
- Work with Scrum Master and Product Owner to ensure backlog is maintained at a healthy rate
- Effective communication skills, both written and verbal
- Ready to work in a fast-changing environment
- Excellent Communication and presentation skills.
The Skills that are Good To Have for this role
- Ability to carry out monitoring and performance analysis
- Knowledge in Agile Project Management Methodology
- Strong analytical and interpersonal skills
- Proficient with engineering methodologies and best practices
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