Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry.. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
Core Requirements and Responsibilities:
- Proactive monitoring of availability and performance of infrastructure and application services hosted in the cloud and data center using existing tools.
- Act as a First Point of Contact for incidents, escalations and business impacting technology issues.
- Respond and perform first level triage of incidents within defined SLAs and work with teams towards resolution.
- Assist in performing root cause analysis and root cause fixes.
- Escalate to other teams, management, vendors or service providers for unresolved incidents based on defined processes or instructions from the management team.
- Send out regular communication on the status of incidents.
- Document incident details and troubleshooting steps followed along with timelines.
- Work with problem manager to track problem resolutions to ensure the incident did not recur.
- Daily monitoring of batch jobs statuses (ETLs, backups, data processing and more) and resolve issue using standard procedures. Escalate as needed.
- Perform other tasks defined by the management team.
- Mentor and support junior NOC engineers to perform their duties
- Manage escalations and NOC on-call duties.
Knowledge, Skills and Abilities:
- Great verbal and written communication skills.
- Able to understand technical terms.
- Ability to perform high-level troubleshooting of infrastructure and application issues.
- Must have either CCNA or SQL Database related certification or equivalent experience
- Able to multi-task but stay focus on assigned tasks and attention to details.
- Follow defined SLAs for communications, responses and schedules.
- Able to interact with others in a professional manner.
- Ability to conform to defined processes.
Qualifications:
- 2 - 4 years of NOC engineer experience in a large US based organization
- Experience supporting AWS based services is a big plus
- Bachelor of Science in Computer Science, Business Information Engineering, or established professional with equivalent experience.
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.
