Office Specialist 2- Claims Data Entry Specialist

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

The Oregon Department of Veterans’ Affairs (ODVA) is a State of Oregon agency with a mission to serve and honor veterans through leadership, advocacy and strong partnerships. The Department is entrusted to assist veterans, their dependents, and surviving family members in obtaining their earned Federal, State, and local benefits. 

At the Oregon Department of Veterans’ Affairs, we value a diverse and culturally competent workforce. We stand by our commitment to being an equal opportunity, affirmative action organization, and recognize and celebrate our unique backgrounds and diverse experiences. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQ+ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at ODVA. 

The Oregon Department of Veterans’ Affairs has (1) full-time opportunity available for an Office Specialist 2 (Claims Data Entry Specialist) located at ODVA Headquarters in Salem, Oregon in a hybrid (work from home/in-office work schedule).

This is a permanent, union represented position within the Appeals & Special Advocacy Division.

About Us

• people working toward a very noble mission, day in and day out. From direct client engagement to operational services that support day-to-day business, our teams work together to deliver on a promise made more than 80 years ago.

• ODVA works to deliver on an incredibly broad mission in serving a diverse veterans’ community, aligning and partnering around a shared vision and of good stewardship of existing resources.

• ODVA unites government, private companies, nonprofits, and other veteran services organizations to address issues facing veterans and their families. We are building support around specific issues that affect veterans. And we maintain strong relationships with key partners that allow us to continue to be a leading voice on veteran’s issues.

• This is ODVA's cadence. Together with our veterans and our partners, we honor the past, build on our strengths, and chart a course worthy of the next 80 years.

What you will do!
 

The primary purpose of this position is to support the Appeals and Special Advocacy Division, and County and Tribal Veteran Service Offices, by performing claims processing, data entry, and quality assurance functions. The position monitors multiple electronic databases, fulfills file research requests, and transmits all required casework to the USDVA.

What’s in it for you!

The opportunity to work with and learn from a great team that has a passion for serving veterans in a productive and creative environment where no two days are ever the same! We offer a competitive benefits package that offers comprehensive medical, dental, and vision plans for the employee and their qualified family members, as well as paid sick leave, vacation leave, personal leave, and 11 paid holidays a year. In addition, we offer membership in

the Public Employees Retirement System (PERS), and you have the opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). If you are passionate about serving Oregon's veterans, apply today!

What are we looking for?

Office Specialist 2 Minimum Qualifications:

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR an associate degree in any field; OR an equivalent combination of education and experience.

Candidates who are most competitive will also reflect the following:

• Demonstrated professional, thoughtful, and effective communication and customer service skills, with a commitment to providing responsive and effective support.
• Proven ability to accurately process high-volume, detail-oriented work while meeting strict deadlines, managing shifting priorities, and maintaining strong organizational standards in a fast-paced environment.
• Proficient in keyboarding, data entry, and maintaining accurate records, with the ability to interpret, apply, and adhere to written policies, procedures, regulations, and quality standards.
• Technical proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams) and experience using VetraSpec, VBMS, or similar case management systems.

Additional Requirements:

This position requires successful completion of a fingerprint based criminal history background check through the Oregon (LEDS) and National (NCIC) law enforcement data systems. A valid Oregon or Washington State driver’s license is required; must also undergo a Motor Vehicle Record (MVR) check, with ongoing monitoring as a condition of continued employment.

Working Conditions:

ODVA believes in a diverse and inclusive work environment. All employees are expected to contribute to a work environment that collectively values and benefits from respecting its diversity and promoting a culture of inclusiveness.
 

This position will be based out of ODVA’s Salem Office; however, the successful candidate will be eligible for hybrid (work from home/in office) work schedule. The logistics of hybrid work will need to be worked out with the Hiring Manager prior to your hire and may be changed at any time given specific job duties and business needs.

Remote work is evaluated periodically to ensure business needs are being met and can be adjusted at any time. ODVA will provide necessary hardware (laptop, monitor, keyboard, mouse, and cell phone) for an employee to successfully work from home.

How to Apply: (complete the application in full)

• External Applicants Click on the “Apply” button and submit your application. Click this link for the External Candidate job aid, and view

this video for additional information.

• Internal Applicants (current State of Oregon employees): Apply through your employee Workday account. View this knowledge article for assistance.

Helpful Tips:

• Be sure to attach a resume and cover letter.
• Allow yourself plenty of time to complete and submit the application, resume, and cover letter.
• Workday will time out after 15 minutes of inactivity.
• This posting closes at 11:59 PM on the close date listed.
• Please save a copy of the job announcement for your reference, as it may not be available for you to view after the job posting closes.
• Be sure to check both your email and Workday account for updates regarding this recruitment.
• Workday performs best in Google Chrome.
• Click here for Resources and a Job Support Page.

Please Note: In addition to your related work experience and education, ODVA will use the desired attributes and minimum qualifications above, under the “What are we looking for?” section to determine whom to interview. Please make sure your desired attributes and minimum qualifications are clearly demonstrated in your application materials.

Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. To protect your information and ensure correct processing, please follow the instructions for submitting your Veterans’ Preference documentation. 

Pay Equity:

As an employer, the State of Oregon complies with HB 2005, the Pay Equity Bill. We do not discriminate based on protected class in the payment of wages, and we do not screen applicants on the basis of their current or past compensation. Please

visit http://www.oregon.gov/das/hr/pages/equity.aspx for more information. Please note: the salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95% (6% goes to PERS and .95% covers payroll taxes). Please review the Classification and Compensation page for more details.

Work Authorization:

ODVA does not offer visa sponsorships. On the first day of employment, all hires will

be required to complete the US Department of Homeland Security’s Form I-9, confirming

authorization to work in the United States. In addition, hires will have three business days from their first day of employment to present documents that establish employment authorization and identity.

Questions/Need Help?

The Oregon Department of Veterans’ Affairs is an equal opportunity/affirmative action employer and is strongly committed to enhancing the diversity of its workforce. Assistance will be provided in the recruitment, application and selection process for applicants with disabilities who request assistance.
If you have questions about the recruitment or need assistance to participate in the application process, please contact Elissa Johnson, Human Resources Analyst, at [email protected] or (503) 507-7673. TTY users: please use the Oregon Telecommunications Relay Service at 1-800-735-2900.

Additional Information Learn more about ODVA

Understanding the State Application Process

Online Employment Application Guide (Download PDF reader) Help & Support webpage

Learn more about Oregon