We are seeking a technical and customer-focused Onboarding Engineer to join our growing team. This role is central to our customer success mission, responsible for the end-to-end technical integration of new clients into COGNNA's security monitoring Platform. The ideal candidate is a hands-on expert with major SIEM/Security platforms and possesses deep system administration skills across both Linux and Windows environments, enabling them to independently troubleshoot and resolve complex integration challenges.
🔧 Key Responsibilities
🔐 Client Onboarding & Implementation:
- Lead the technical onboarding process for new customers, from initial kick-off to full operational status.
- Integrate customer log sources (e.g., firewalls, servers, cloud platforms, applications) with our security data lake.
- Develop and configure custom parsers and data connectors to ensure accurate data ingestion and normalization.
🕵️♂️ System Administration & Troubleshooting:
- Utilize deep expertise in Linux and Windows Server to troubleshoot agent installations, log forwarding configurations, and connectivity issues directly on customer systems.
- Act as the primary technical resource for diagnosing and resolving complex infrastructure and OS-level issues that impede data collection.
- Contribute to the continuous improvement of our onboarding processes, creating documentation and automation scripts to increase efficiency.
👥 Security Advisory & Customer Success:
- Serve as a trusted technical advisor to clients during the onboarding phase, providing guidance on logging best practices and security architecture.
- Work closely with the Security Operations Center (SOC) and account managers to ensure a seamless handover of clients upon successful onboarding.
Requirements
💼 Experience:
- Hands-on experience in a technical cybersecurity role (e.g., SOC Engineer, SIEM Engineer, Security Consultant).
- 3 + with direct responsibility for technical implementation or support.
- Proven experience managing and troubleshooting both Linux (e.g., Ubuntu, CentOS) and Windows Server environments in a production setting.
🔧 Technical Skills:
- SIEM: Expertise with major SIEM platforms. Experience with systems like Splunk, Microsoft Sentinel, Elastic Search, or Google SecOps is essential.
- Operating Systems: Deep proficiency in system administration, log management, and troubleshooting across Linux and Windows.
- Scripting: Proficiency in at least one scripting language (e.g., Python, Bash, PowerShell) for automation and parsing.
- Security Concepts: Strong knowledge of network security architecture, cloud security (AWS, Azure, GCP), and security devices (Firewalls, IDS/IPS, EDR).
- Google Cloud and management of Google SecOps experience.
🤝 Soft Skills:
- Exceptional problem-solving skills with the ability to work independently.
- Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences.
- A proactive, detail-oriented, and self-motivated work ethic.
Benefits
🚀 Impact that Matters – Build products that shape the future of cybersecurity and protect organizations globally.
🏢 On-Site Collaboration – Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.
💡 Continuous Growth – Access to certifications, trainings, and opportunities to sharpen your expertise.
📈 Ownership Mindset – Benefit from our ESOP program and grow with COGNNA's success.
🤝 Culture of Trust – We empower talent, encourage ownership, and celebrate real outcomes.
