Operations Associate - DMSE

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
What You'll Do:

• Ensure our clients' digital campaigns and journeys, including email, SMS, and mobile push are error free prior to deployment, applying QA best practices and platform-specific processes across SFMC and our growing MarTech portfolio.
• Participate in client strategy sessions and requirement gathering conversations, collaborating with internal teams to ensure technical goals are understood and documented before work begins.
• Create and follow internal quality control and quality assurance processes, including leveraging tools like Litmus and QC checklists to validate campaigns before they go live.
• Gather and learn how data is used in marketing campaigns and journeys, including writing basic SQL queries and working with audience segmentation tools within SFMC.
• Work with team members to build and deploy campaigns using Automation Studio and Journey Builder and develop awareness of the broader SFMC platform suite.
• Develop awareness of Adobe Experience Cloud products as the team's platform portfolio expands, supporting QA across platforms as exposure grows.
• Perform other duties as assigned.

What You'll Bring:
Bachelor's degree in marketing, Advertising, Public Relations, Business Administration, or related field.

• Strong software and analytical skills using MS Excel/VBA/macros and experience with large data sets a plus;
• 1-2 years success in relevant prior work experience, recent graduates are also welcomed;
• Computer proficiency in MSOffice suite;
• Exceptional organizational skills, professionalism, detail-orientation, time management and flexibility;
• Strong initiative, independence, and ability to manage stressful and quickly changing situations.
• Demonstrated problem-solving skills in a multi-stakeholder environment;
• Strong communication skills, attention to detail, ability to prioritize and multitask;
• Curiosity for how a business performs and can improve;
• Motivation, personal initiative and strong collaborative skills
• Desire to become certified in Salesforce Marketing Cloud (SFMC).

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India , visit ZS India office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com