As an Operations Senior Specialist in Escrow Services, you will support Home Lending operations, manage customer issues, and conduct research and analysis.
Job Description
If you want to make valuable contributions to your team and expand your knowledge, skills, and expertise in Home Lending Operations, then JP Morgan Chase has a great opportunity for you. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As an Operations Senior Specialist- Escrow Services, in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. You will develop a broad knowledge of Escrow Servicing and a good understanding of processes within Escrow Analysis and will need to build a strong understanding of the systems used, procedures, reporting, and business workflows within assigned responsibilities. You will prioritize and execute time sensitive deliverables daily and with little direction or oversight and will need to become familiar with various reports and databases used by the team to complete daily activities. You will work closely with the Team Lead, Leadership Teams, Business Analysts, and other internal partners to identify, escalate, and resolve customer issues and will require detailed research and providing thorough responses to customer complaints and feedback and you may be asked to assist in creating, reviewing, revising, and submitting procedure updates as well as assist with audits, process walkthroughs, and requests from Control Team.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
If you want to make valuable contributions to your team and expand your knowledge, skills, and expertise in Home Lending Operations, then JP Morgan Chase has a great opportunity for you. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As an Operations Senior Specialist- Escrow Services, in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. You will develop a broad knowledge of Escrow Servicing and a good understanding of processes within Escrow Analysis and will need to build a strong understanding of the systems used, procedures, reporting, and business workflows within assigned responsibilities. You will prioritize and execute time sensitive deliverables daily and with little direction or oversight and will need to become familiar with various reports and databases used by the team to complete daily activities. You will work closely with the Team Lead, Leadership Teams, Business Analysts, and other internal partners to identify, escalate, and resolve customer issues and will require detailed research and providing thorough responses to customer complaints and feedback and you may be asked to assist in creating, reviewing, revising, and submitting procedure updates as well as assist with audits, process walkthroughs, and requests from Control Team.
Job responsibilities
- Complete daily assigned functions independently and have specialized functional or technical knowledge that allows for independent thought and action on important department activities
- Focus on strong overall customer experience - internal and external
- Build expertise and experience of all team functions, maintains a culture of inclusivity and diverse thinking
- Review and build knowledge of team procedures
- Keep a process improvement mindset - Bring enhancement ideas to processes
- Assist in facilitate training within the team as needed Conducts research and analyzes data
- Engage timely and professionally directly with others at all levels as needed
Required qualifications, capabilities, and skills
- Possess strong attention to detail and excellent problem-solving skills and strong attention to detail
- Previous Mortgage Servicing experience
- Conflict resolution, change management, influencing, and project management skills
- High proficiency in problem solving, negotiation skills, and strategic management. Ability to analyze and apply regulatory requirements to existing or proposed policies, procedures and processes
- Strong interpersonal and communication skills (both written and verbal) with the ability to build relationships with various teams across lines of business and communicate with management.
- Ability to multitask and work on several initiatives at one time, using logic and independent decision making to prioritize tasks.
- Ability to analyze, communicate, debrief and provide recommendations with all levels of peers
Preferred qualifications, capabilities, and skills
- Escrow Servicing and Escrow Analysis experience
- Experience with Eagle One, and other Home Lending systems
- Strong working knowledge of Microsoft Office Applications
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
Top Skills
Eagle One
Microsoft Office Applications
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