Operations Service Delivery

Job Description
Introductory Marketing Language
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.
Job Summary
As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you will be a single point of contact for all Client inquiries relating to Fund Accounting operations, Client reporting, Recon governance and other deliverables. You will be expected to have a proactive approach towards service delivery, leading and participating in client meetings and calls, and monitoring client KPIs to ensure best in class service delivery.
The OSD Associate is a single point of contact for all Client inquiries relating to Fund Accounting operations, Client reporting, Recon governance and other deliverables. This role involves leading and participating in client meetings and calls as well as monitor client KPIs to ensure best in class service delivery
Job Responsibilities

• Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining internal and external client satisfaction.
• Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs.
• Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs.
• Engage in client calls and meetings to facilitate effective communication and service delivery.
• Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases.
• Provide timely MIS reports and KPIs to internal and external stakeholders as required.
• Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders.

Required qualifications, capabilities and skills

• Have knowledge and understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain.
• Be result-oriented and highly enthusiastic about learning new processes.
• Be open to challenging the status quo and effectively handling internal and external escalations.
• Demonstrate strong management skills and the ability to build key internal relationships across locations.
• Exhibit attention to detail in document review and analytical capabilities related to Fund Accounting numbers and reporting.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.