About Us
Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.
We’re hiring an Operations Systems Specialist to design, build, and maintain automation solutions and applications that drive efficiency across student and mentor operations. This role is critical to scaling our student and mentor services while ensuring smooth, high-quality delivery of learning programs.
You’ll work with tools like Zapier and Retool, along with SQL, JS, and Python, to automate manual workflows, reduce operational overhead, and maintain critical operations applications. If you love building systems that make complex processes simple and scalable, this role is for you.
Key ResponsibilitiesAutomation & Workflow Optimization
- Design and implement automation solutions to streamline and automate manual processes across operations.
- Design, build, and maintain workflows using low-code platforms such as Zapier and Retool, as well as develop automations with code-based tools including JavaScript, SQL, and Python.
- Continuously monitor and optimize automations for reliability and scalability.
Application Development & Maintenance
- Develop and maintain internal applications that support critical operational workflows.
- Collaborate with internal teams to gather requirements and translate them into functional tools.
- Ensure system stability, security, and compliance with organizational standards.
Process Improvement & Documentation
- Identify operational bottlenecks and propose technology-driven solutions.
- Document workflows, automations, and application configurations for easy replication and troubleshooting.
- Build playbooks and best practices for system use and maintenance.
Cross-Functional Collaboration
- Partner with operations, engineering, and program teams to align automation initiatives with business goals.
- Provide technical support and training to internal stakeholders on new tools and systems.
- Have 3–6 years of experience in software engineering, automation, low-code development, or operations technology.
- Are proficient with tools like Zapier, Retool, or similar automation platforms.
- Strong coding skills in Python, JavaScript, and SQL are required.
- Have experience integrating APIs and working with data flows between systems.
- Possess strong problem-solving skills and attention to detail.
- Thrive in fast-paced environments and enjoy building scalable solutions from scratch.
- Experience in education technology or workforce development.
- Knowledge of database management and reporting tools.
- Exposure to cloud-based databases, such as AWS Athena, would be an advantage.
Benefits:
Experience a rewarding work environment with Udacity's perks and benefits!
- At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
- Flexible working hours
- Paid time off
- Comprehensive medical insurance coverage for you and your dependents
- Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health )
- Quarterly wellness day off
- Personalized career development
- Unlimited access to Udacity Nanodegrees
Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Equal Opportunity Statement
Udacity, an Accenture company, is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and women.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
