The Operations Team Lead ensures effective payroll processes, audits, trains team members, and improves operational efficiency while handling employee inquiries.
Available Locations: Lisbon
About the role
What You Would Do Here:
Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a motivated People Services who would be the functional point of contact for the local operations team Team Leader who's ready to support a rapidly growing organization scale with efficiency and be the technical operational focus point for their region. The main function of this role is to ensure the practices and processes are being executed and audited. You'll train new members to the team and support them to deliver world-class employee inquiry support as you work as an escalation point for higher complexity matters involving People and Payroll questions directly from employees. This role ensures critical People and Payroll transactions are done to minimum standard and that all our people systems are auditable, clean and up to date. Along the way you will also have opportunities to help design and improve our existing processes as we align and scale across multiple regions.
Responsibilities
Skills/experience
About the role
What You Would Do Here:
Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a motivated People Services who would be the functional point of contact for the local operations team Team Leader who's ready to support a rapidly growing organization scale with efficiency and be the technical operational focus point for their region. The main function of this role is to ensure the practices and processes are being executed and audited. You'll train new members to the team and support them to deliver world-class employee inquiry support as you work as an escalation point for higher complexity matters involving People and Payroll questions directly from employees. This role ensures critical People and Payroll transactions are done to minimum standard and that all our people systems are auditable, clean and up to date. Along the way you will also have opportunities to help design and improve our existing processes as we align and scale across multiple regions.
Responsibilities
- Payroll Sign off - Execute the monthly checks on the region payrolls to ensure they are being submitted accurately
- Follow schedule for the SOX Control items and ensure they are on track
- Track any change / improvement required for Business Processes , with appropriate requirement gathering, being able to translate business needs into technical requirements.
- Regional Offer Approval
- Lead on improvement projects defined by the group
- Regional Senior Mgmt Support
- Analysis of support tickets and business process to provide regional status and opportunities for process improvements
- Partner with COE's and other team members to test new functionality and troubleshoot technical issues.
Skills/experience
- Desired 5+ years of experience in People Operations / Payroll / Employee Relation matters for EMEA
- Experience with HR systems such as Workday and Zendesk. Experience with Core, Talent and Comp is a plus.
- Able to lead projects for enhancing operational efficiency in the region and partner with other teams
- Highly detailed and process oriented
- Solid knowledge of EMEA countries employment law and experience operating as lead within these environments. Experience in India local practices is a must.
- Strong customer focus and relentless commitment to employee experience
- Strong oral and written communication skills, effectively presenting information and responding to cross-region and cross-functional customer questions
- Able to prioritize and execute accordingly, ready to report on status on demand
- Strong organizational, problem-solving and time management skills
- Adaptability in a global fast-paced environment
- Extensive experience with overseeing payroll changes and reports for EMEA region
Top Skills
Workday
Zendesk
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