Operations Team Leader, Associate

Job Description:

Job Title: Operations Team Leader, AS

Location: Pune, India

Role Description

• The Supervisor/SME will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.
• The candidate needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs.
• The candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified.
• Should take responsibility and act as backup for the Peers in their absence and share best practices with the team.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Review client account opening documentation as per regulatory and internal policies.
• To ensure accuracy of data entered into the Private Banking system as well as the information in the Account Opening Documents.
• Perform simple / complex static amendments in core banking systems.
• Perform data input and authorize the records in core banking systems for simple changes from, Signature, address and contact number change, passport update, hold mail update, on-line banking to complex changes i.e., Update investment risk rating, structure changes and all other changes in the client account after account opening.
• Conduct client due diligence searches on the clients via external and internal internet searches.
• Perform signature verification and update client records in core banking systems.
• Liaise with KYC / AML team for any queries related to CDD searches and due diligence.
• Handle data cleansing projects by reviewing various client documents and the data in the core banking systems.
• Support project team on all data migration projects
• Should be SME and help team in troubleshooting on day to basis.
• Assist team manager in various queries from onshore, FO, auditors and various stakeholders.

Your skills and experience

• German Language B1/B2 level is must for this role.
• At least 7+ years’ experience in client on-boarding / Static data amendments in any Private Banking.
• Good communication skills and can interact independently with various stakeholders.
• Prior experience of managing the small teams would be an added advantage.
• Hands on experience in reviewing client on-boarding documentation.
• Willing to work in Multiple/ rotational Shifts.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.