Ops Manager

Job Description:

The Operational Manager will manage the on-going and operation management of the Semarchy Platform.  This involves five keys areas:

Platform Management – Working with DevOps to ensure Semarchy is a robust and scalable solution. Release Management for Semarchy platforms and Semarchy applications. Support of BAU Semarchy Applications. Management of BAU Semarchy Resources. User Management.

Responsibilities

• Ensure Semarchy is a robust and scalable solution by implementing best practice Microsoft Azure services.
• Work with DevOps to ensure best practice for platform management
• Ensure all Semarchy environments are managed and in sync (dev, test, prod, pre-prod, etc.)
• Ensure a robust backup strategy for Semarchy applications and databases.
• Have a reliable release management process for Semarchy applications meeting JSOX requirements.
• Ensure quarterly and yearly platform upgrades are executed effectively in conjunction with proactive management of stakeholders and Dentsu environment teams.
• For BAU Semarchy applications, manage incoming change requests and incidents.
• Ensure communication with BAU stakeholders is proactive.
• Ensure communications wit MDM Domain Leads is proactive.
• Liaise with Dentsu Service Management team to manage support tickets and their effective resolution.
• User management process for adding, removing, and amending privileges.
• Ensure user management process is compliant with JSOX requirements.
• Metrics reporting through Power BI for non-functional elements (e.g. platform reliability, uptime, user usage, resource performance, etc.)
• Work remotely with globally distributed colleagues and clients with the associated schedule flexibility required due to multiple time zones.
• Contribute to the development of dentsu’s reusable assets, frameworks and best practices.
• Mentor team members

Qualifications

• Bachelor’s Degree or equivalent experience is required.
• 5+ years of technology implementation experience in the field of enterprise data management including, data integration, data transformation, system integration, and data analytics.
• 5+ years’ experience of service management
• 5+ years’ experience working with various methodologies including Agile.
• Knowledge of release management processes.
• Knowledge of master data management and enterprise data management concepts
• Hands on experience with relational design concepts [e.g., table design, table relationships, primary and foreign key designations].
• Knowledge of cloud services.
• Knowledge of DevOps technologies and functions
• Experience with user acceptance testing
• SQL skills
• Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations
• Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle
• Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points
• Effective presentation skills
• Demonstrated critical thinking, problem solving, planning and organizational skills
• Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure
• Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams
• Ability to interact with senior level resources effectively and confidently, both internally and with the stakeholders to ensure desired outcomes.
• Qualified individuals possess the desired attributes such as smart, curious, committed to vision, passionate, fun and pleasant, an achiever and having a sense of urgency.
• Willingness to travel when necessary - up to 25%

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