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About Fractal :
Fractal is one of the most prominent providers of Artificial Intelligence to Fortune 500® companies. Fractal's vision is to power every human decision in the enterprise, and bring AI, engineering, and design to help the world's most admired companies.
Fractal currently has 4500+ employees across 16 global locations, including the United States, UK, Ukraine, India, Singapore, and Australia. Fractal has been recognized as 'Great Workplace' and 'India's Best Workplaces for Women' in the top 100 (large) category by The Great Place to Work® Institute; featured as a leader in Customer Analytics Service Providers Wave™ 2021, Computer Vision Consultancies Wave™ 2020 & Specialized Insights Service Providers Wave™ 2020 by Forrester Research Inc., a leader in Analytics & AI Services Specialists Peak Matrix 2022 by Everest Group and recognized as an 'Honorable Vendor' in 2022 Magic Quadrant™ for data & analytics by Gartner Inc. For more information, visit https://fractal.ai/
Job Description:
Seeking a Data Engineer – Operations with 2 to 6 years of experience and expertise in Oracle Cloud to support and maintain data pipelines, troubleshoot issues, and ensure smooth day-to-day operations. The ideal candidate should have a strong background in SQL, Python, ETL processes, and cloud-based data solutions, along with experience in handling break-fix issues, dashboard refreshes, and minor enhancements in an operational setup. Candidate should’ve strong skillet to ensure production related activities are delivered as per SLA.
Shift timings: 9 PM to 6 AM (5 days working)
Responsibilities:
You will be part of the operation team providing L1/L2/L3 support to a US based client working in the US time zone or working in a 24*7 support model. You will troubleshoot and resolve issues, optimize performance, and ensure the smooth operation of backend services. You will work closely with development teams and end-users to maintain high service standards and ensure the reliability of critical systems.
Mandatory technical skills
- Strong SQL skills (Oracle SQL, PL/SQL) for data querying, troubleshooting, and optimization.
- ETL tools & frameworks – Oracle Data Integrator (ODI), Oracle GoldenGate, or similar.
- Cloud technologies – Experience with Oracle Cloud (OCI) services like Autonomous Database, Data Integration, Object Storage, etc.
- Scripting & Automation – Python, Shell scripting, or OCI Functions for automating tasks.
- BI & Reporting Support – Familiarity with Power BI, dashboards, and data refresh mechanisms
Mandatory non-technical skills:
- Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations team.
- Assist in change ticket review / approvals / planning and work with internal teams.
- Assist with projects being transitioned from project teams to Support teams.
- Escalation points for operation-related issues
- Experience working in ServiceNow is preferred.
- Attention to detail a must, with focus on quality and accuracy.
- Able to handle multiple tasks with appropriate priority and strong time management skills.
- Flexible about work content and enthusiastic to learn.
- Knowledge of service support, operation & design processes (ITIL)
- Ability to handle concurrent tasks with appropriate priority.
- Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels.
EDUCATION: B.E/B.Tech/M.Tech in Computer Science or related technical degree OR Equivalent
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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