Manage customer support for Aladdin, create reports, ensure user compliance, troubleshoot issues, and maintain strong stakeholder relationships.
Key responsibilities and accountabilities
Customer support for Aladdin
Active engagement with stakeholders
PowerBi reports
Procedures
Stakeholders
Additonal tasks
Fulfil additional tasks appropriate to the role and business requirements.
Examples of additional tasks may be:
- Portfolio Central: working with Data Governance on the validation program
- Reviewing Portfolio Central data breaks on a daily basis and analysing the root cause of the failures. Reporting to senior management
Knowledge, skills and abilities required
Education and experience required
Application requirements
Aladdin or any other Order Management System
Customer support for Aladdin
- Understand and be knowledgeable of Aladdin both for public and private assets
- Become a SME to support Aladdin users globally. This includes on-going training in Aladdin Academy, webinars, product releases
- Understand the user permissions structure and maintain/create controls to ensure adherence to segregation of duties and audit reviews. Create and terminate users in line with ServiceNow requests
- Portfolio on-boarding/setup: create and terminate portfolios in Aladdin in a timely manner. This includes portfolio groups maintenance in line with business requirements.
- Troubleshoot issues in a timely manner to ensure that time-to-market is not negatively impacted
Active engagement with stakeholders
- Ensure issues, errors and requests are logged and tracked to resolution with Blackrock. Escalate issues when necessary and provide BRS with feedback on quality and timeliness of responses
- Work collegially with Blackrock to deliver suitable solutions for our business
- Liaise with the different trading platforms to resolve issues, including user permissions, FIX connection issues
PowerBi reports
- Maintain existing reports
- Create new reports based on control gaps analysis
Procedures
- Maintain and further develop procedures and tip sheet
- Ensure the team is aware of any new procedure
Stakeholders
- Build strong, positive working relationships with business colleagues including Blackrock account managers in US, UK and HK.
- Build strong, positive working relationships with the team and across GPD and other internal teams
- Share technical knowledge with Barings colleagues, in particular linked to new functionalities or enhancements
Additonal tasks
Fulfil additional tasks appropriate to the role and business requirements.
Examples of additional tasks may be:
- Portfolio Central: working with Data Governance on the validation program
- Reviewing Portfolio Central data breaks on a daily basis and analysing the root cause of the failures. Reporting to senior management
Knowledge, skills and abilities required
- Understand financial assets: Equity, Fixed income, Derivatives, private assets
- Understand and be knowledgeable of the trade lifecycle, including back-end, data feeds etc.
- Strong organizational, analytical and troubleshooting skills (problem solver mindset)
- Strong communication skills (internal and external stakeholders)
- Detail-oriented and highly motivated
- Ability to work independently with minimum supervision during HK hours
- Ability to adapt/embrace change: proactive, flexible and able to handle and prioritize multiple tasks simultaneously
- Project Management skills
- Advance Excel skills (formula, pivot table)
- Previous experience with Aladdin or other OMS
- Knowledge of PowerBi and Power Automate will be a plus
- Coding language: VBA, SQL will be a plus
Education and experience required
- MBA or Bc in finance
- 3/5 years experience in asset management
Application requirements
Aladdin or any other Order Management System
Top Skills
Aladdin
Excel
Power Automate
Power BI
SQL
VBA
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