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Manage end-to-end partner onboarding and program operations for Redis Partner Network. Ensure consistent program application, system setup, SLA management, cross-functional handoffs, regional support for APAC/EMEA, reporting, and process improvement to scale reseller, GSI, and cloud partner motions.
Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Redis is building a world-class global partner ecosystem to scale revenue through resellers, GSIs, and cloud service providers. We are seeking a Partner Operations Manager to serve as the operational owner of the Redis Partner Network (partner program), with primary responsibility for partner onboarding, program execution, and operational rigor across the ecosystem.
This role is program-first, owning the day-to-day execution of partner onboarding and lifecycle processes, while also providing responsive, secondary operational support to local Partners & Alliances teams in APAC and EMEA time zones to unblock routine execution.
You will operate at the intersection of process, systems, and partner experience, ensuring partners are enabled, compliant, and productive from day one.
Key ResponsibilitiesPartner Program & Onboarding (Primary)
- Own end-to-end partner onboarding across resellers and service partners, including:
- Partner intake, validation, and approval workflows
- Program tier assignment and eligibility checks
- Legal contract readiness and system activation
- Serve as the operational backbone of the Redis Partner Network, ensuring:
- Consistent application of program rules, benefits, and requirements
- Clean handoffs between Sales, Channel, Legal, Finance, and Systems
- Manage partner setup across core systems (e.g., partner portal, CRM, deal registration, certifications)
- Maintain onboarding SLAs, track bottlenecks, and drive continuous improvement
- Support program launches, updates, and global process changes
- Build and maintain operational documentation, playbooks, and workflows while driving continuous process and productivity improvements
- Support global partner operations initiatives through reporting, analysis, and special projects as needed
- Provide day-to-day operational support to regional Partners & Alliances teams, including:
- Deal registration and partner eligibility questions
- Program policy clarification and exception handling
- Onboarding issue resolution and escalation management
- Provide tactical operational assistance to Field Partner Leaders (FPLs) on routine partner, deal, and system-related requests
- Support FPLs with deal hygiene and validation, including account tagging, partner attribution, and deal registration accuracy
- Assist with ad hoc reporting, data pulls, and basic analysis to support business needs and decision making
- Help resolve system access, permissions, and tooling issues across CRM, partner portals, and related systems
- Serve as a time-zone-aligned partner operations contact for APAC and EMEA stakeholders
- Partner closely with Field Partner Leaders (FPLs) to unblock day-to-day execution while maintaining centralized program consistency
- 5–8 years of experience in Partner Operations or Sales Operations within a SaaS or enterprise software environment
- Direct experience supporting reseller and partner programs, including onboarding, deal registration, tiering, and incentives
- Strong understanding of partner sales motions and routes to market (VARs, Distributors, SIs, Service Providers, Cloud Service Providers)
- Proven ability to manage multiple concurrent initiatives, work independently, and thrive in a fast-paced, evolving environment
- Demonstrated experience working cross-functionally with teams such as Sales, IT, Enablement, Finance, Marketing, and Legal
- Strong operational mindset with attention to detail, process discipline, and continuous improvement
- Comfortable working across multiple time zones and engaging stakeholders at all levels, from individual contributors to executive leadership
- Experience with Salesforce (SFDC), CPQ tools, forecasting tools (e.g., Clari), and partner portals, including data/pipeline hygiene, deal registration, and reporting
- Advanced proficiency in Excel / Google Sheets and strong working knowledge of Google Workspace
- Clear, concise communicator able to explain policy, process, and requirements without friction
- Demonstrated ability to operate autonomously and make sound operational decisions with minimal oversight
- Strong analytical, problem-solving, and customer-service orientation
- Bachelor’s degree or equivalent practical experience
#LI-AD2 #LI-Remote
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.
Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.
Top Skills
Salesforce (Sfdc),Cpq Tools,Clari,Partner Portals,Crm,Excel,Google Sheets,Google Workspace
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