Partner Program Specialist - Microsoft

Duties/Responsibilities

• Provide operational support for the Microsoft partner programs, ensuring day-to-day activities are executed accurately and efficiently
• Support deal-related processes and maintain visibility into partner pipeline and program activity
• Assist in account mapping and sales alignment exercises to strengthen the Microsoft partnership among field sellers
• Collaborate with internal stakeholders to support partner engagement and program alignment

Funding & Incentive Support

• Coordinate the tracking and administration of partner funding and incentive programs
• Work cross-functionally with project teams, finance, and external partners to support funding lifecycle activities
• Assist with documentation, submissions, and follow-up related to funding and incentive claims
• Report on monthly rebate performance and tie incentive payments to the corresponding sales, marketing, or partnership activity

Partner Compliance & Enablement

• Support partner compliance requirements, including certifications, program eligibility, and administrative setup
• Help maintain partner relationships by supporting consumption tracking and partner attribution activities
• Ensure partner data and records are maintained accurately across internal and external systems

Reporting & Program Health

• Contribute to the development of recurring partner performance and status reporting
• Monitor program activity to identify trends, risks, or gaps requiring attention
• Support ongoing program optimization through accurate reporting and coordination

Education and Experience

• Bachelor’s degree in business administration, Information Systems, Marketing, Finance, or a related field, or equivalent practical experience supporting partner programs or operational functions.
• Required experience supporting partner programs, alliances or ecosystem operations (technology or SaaS preferred). Familiarity with Microsoft partner ecosystem. Strong operational discipline with attention to detail and follow-through. Experience with reporting, tracking, and managing multiple workflows simultaneously. Comfortable working with cross-functional teams (partnerships, finance, project management, sales). Ability to work with partial US time-zone overlap

Knowledge, Skills, Abilities

• Working knowledge of technology partner programs and ecosystem operations
• Strong organizational and process-management skills with attention to detail
• Ability to manage multiple workstreams, deadlines, and dependencies simultaneously
• Ability to collaborate cross-functionally with sales, finance, delivery, and program teams
• Comfort working with reporting, tracking tools, and partner portals or systems
• Strong written and verbal communication skills for internal and external coordination
• Ability to analyze program data, identify gaps, and support continuous improvement
• Skills in business productivity tools including Microsoft Excel, SharePoint, PowerPoint, etc.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.