About The Job
Within the Global Partner Organization, your responsibilities will encompass providing high quality support to business partners and to internal stake holders ensuring smooth onboarding processes, seamless & timely issue resolution & act as a partner data operations analyst within the Global Partner Organization. You will play a key role in ensuring smooth operations, high partner satisfaction and efficient case resolution.
What you’ll do:
- Report directly to the Director, Partner Programs and support the Global Partner Organization
- Monitor and manage the daily inflow of support cases via CRM tool (Salesforce)
- Categorize, prioritize and assign cases based on predefined workflows and SLA requirements
- Perform initial case review to ensure completeness and route to correct support tier and department.
- Track case statuses and follow up with internal teams to ensure timely resolution.
- Escalate urgent and at-risk cases, identify trends and contribute to recommendations for case reductions and improved partner satisfaction and experience.
- Oversee accurate and timely Sales & Technical Certification information & reporting
- Manage the New Partner Onboarding process, including the implementation of approval processes & legal agreements in select regions
- Support the GPO organization to Generate Purchase Orders (POs) for Contra, BDF and MDF related activities
- Work United States Hours
Experience you’ll need:
- 3+ years of experience in case management, support coordination or similar operations role.
- Experience in CRM ticketing systems
- Strong communication skills in English, both written and verbal
- Key attention to detail
- Ability to work independently, and as a team player in a fast paced, global environment
- Possess business insight, strong analytical, troubleshooting, problem-solving, and project management skills
- Advanced experience with Google Workplace and Coupa
- Bachelor’s Degree in Business or Finance
Preferred qualifications:
- 5+ years experience in channel programs, specific to the Cybersecurity or SaaS sector
- Experience working with partners in multiple geographies or understanding international channel dynamics would be a plus.
- Ability to think outside the box and develop innovative approaches to partner engagement and program design.
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Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
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Inclusion @ RubrikAt Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [email protected] if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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