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Deel

Partner Relationship Manager

Posted 11 Days Ago
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India
Senior level
India
Senior level
The Partner Relationship Manager oversees new partner induction, ensures SLA compliance, resolves conflicts, tracks account activity, and enhances partner governance.
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Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800  million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

How you will make a difference:

  • Maintain induction programs for new partners, ensuring that all internal processes and procedures are understood and completed.

  • Ensure partner SLA’s are met.

  • Work closely with the internal key stakeholders to maintain to identify potential issues that require partner governance resolution.

  • Conflict resolution support in line with internal escalation process.

  • Using the company CRM system to keep track of contract renewal dates and negotiate upon renewal time if required ensuring.

  • Provides regular two-way communication between the partner and organization , to provide strong team representation and set proper Company's governance and expectations.

  • Ensures partner is aware of organization's services, vision and values and always represents best interests of Company's .

  • Create, enhance & manage the regional governance calendar.

  • Work closely with the Team Manager, Global Partner Governance to gather key data essential to driving strategic metrics, including driving internal partner surveys, forecasting metrics and changeling new business opportunities.

  • Ensures partner rate card is always adhered to maintain company profits.

  • Work with Finance to solve invoicing disputes quickly.

  • Responsible for tracking/monitoring escalated client issues to ensure positive outcomes using our ticketing tool.

  • Provide regular input on all account activity, including status and call reports every week.

What will give you an advantage?

  • Degree educated in business management or similar

  • Minimum 5 years of account management experience in a supply chain or client service role

  • Experience in SLA management, account reviews, forecasting, and problem-resolution planning

  • Excellent written and oral communication skills

  • Extremely organized

  • Self-Motivated, goal-oriented, persistent, and a skilled negotiator

  • Plans and carries out responsibilities with minimal direction

  • Can demonstrate a high level of initiative and work well in a team environment.

  • Experience using Salesforce or similar CRM tool, Excel, PowerPoint, and other standard business tools

  • Works well under pressure

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

  • Stock grant opportunities dependent on your role, employment status and location

  • Additional perks and benefits based on your employment status and country

  • The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

Top Skills

Excel
PowerPoint
Salesforce

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