Payment Lifecycle Analyst - Billing Operations

Job Description
Are you ready to be at the forefront of digital payment innovation? Join our Payments Operations team and make a meaningful impact by ensuring seamless financial transactions. This is your opportunity to grow your career in a fast-paced environment, where your contributions will be valued and your skills will be honed.
As a Payment Lifecycle Specialist III within Payments Operations, you will play a crucial role in the smooth transfer of funds between various parties. Working under regular supervision, you will help maintain our reputation for excellent service and secure financial transactions. Your responsibilities will include payment processing across various products, such as the transfer of funds between financial institutions, cardholders, merchants, corporate and retail clients, and the reconciliation of purchase and sales options, futures, or securities. This may involve sanctions screening, payment investigations, funds control, exception processing, resolving reconciliation breaks, and invoicing or cash management activities.
Job Responsibilities:

• Process with accuracy, care, and precision, and aim for \"zero defects\" or no mistakes in work processed.
• Work under the direction of a manager to ensure that the team is meeting its predefined goals in terms of service level agreement (SLA), standard operating procedures (SOPs), and other key performance indicators (KPIs).
• Deliver "Metrics That Matter" with consistent tracking and reporting.
• Handle critical client escalations regarding all billing-related concerns.
• Ensure regular preparation and reporting of business reviews.
• Work towards achieving current billing operations targets in partnership with the different operations teams, regional/LOB partners, functional groups, risk, and/or technology contacts.
• Learn the various systems used, processes performed, and reports completed. Possess a sound understanding of operational risk/control.
• Identify opportunities to preclude the occurrence of any client-impacting error.
• Assist with design, testing, and project plans for all new automation efforts and process improvement initiatives.
• Actively participate in FAST meetings and team huddles. Escalate issues timely to management.

Required Qualifications, Skills and Capabilities:

• Bachelor's degree is required
• Minimum 4 years of banking operations and financial service experience
• Ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint
• Must be a team player with strong attention to details, able to meet tight deadlines and work independently within a team concept
• Flexible with any shift including WHEM (Night shift)

Preferred Qualifications, Skills and Capabilities:

• Understanding and experience on MS Excel, SQL, Robotic Process Automation (RPA) or Intelligent Solutions: UI Path and/or Alteryx, is a plus
• Experience in Billing Operations and/or other process related fields would be considered a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.