Supervise payment operations staff, ensure SLA compliance, monitor and resolve exceptions, prepare management reports, maintain procedure updates, support training, and improve operational efficiency. The role requires international payment processing expertise, SWIFT knowledge, stakeholder communication, analytical problem-solving, and familiarity with automation and AI-enabled process tools.
Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.
As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role.
Job responsibilities
As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role.
Job responsibilities
- Provide overall supervision to the staff during the shift.
- Ensure that all work items are completed as per the agreed SLA.
- Monitor the exceptions and ensure that they are resolved in a timely manner.
- Identify opportunities for improving the efficiency of the process.
- Identify the training requirements of the team members and work with the Associate on providing the required trainings
- Establish excellent relationships with partner site and other stakeholders, with whom the team will need to interact on a regular basis.
- Prepare the weekly / monthly MIS reports
- Track the changes to the procedures and ensure that the team is fully aware of the changes.
Required qualifications, capabilities, and skills
- Graduate with Minimum 4 years — Financial Operations Processing experience, with a good team management experience in similar environment.
- Working Knowledge of SWIFT & international payment conventions & practices would be required
- Good Interpersonal skills to be able to communicate internally & externally and at all levels.
- Excellent written & oral communication skills in English.
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- Ability to use creative problem solving techniques to solve business issues.
- Good analytical skills and knowledge of MS Access, Excel, PowerPoint, and Word.
Preferred qualifications, capabilities, and skills
- Experience and a working knowledge of various aspects of International Payment Processing Operations. 4 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
- Prior Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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