Job Description
Introductory market language
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers
Job Summary
As a Payment Lifecycle Analyst within the JPMorgan Payment Operations team, you will play a crucial role in managing and enhancing our business monitoring and alert management systems. You will be at the forefront of our migration to a new global payments system, leading the industry in Intraday Liquidity management, and ramping up global monitoring solutions. Your role will involve heavy interaction with IT teams and will require excellent communication and problem-solving skills. This is an exciting opportunity to be part of a global team and contribute to the evolution of Business Activity Monitoring (BAM).
Job Responsibilities:
* Provide monitoring and maintenance of various application infrastructures. Act as a single point of contact for the Line of Business and external service providers for all applications and connectivity related issues.
* Coordinate closely and working with other Control Room operations sites to ensure business goals and objectives are met.
* Oversee Monitoring of all critical Payment Systems, Links and Transmissions. Monitor alerts in Business Alert Management (BAM) or other monitoring tools
* Identify and report business/client/technology impacting incidents which warrant escalation to the Incident Manager. Engage with LOB Management, Production Support and other technical support groups to resolve and remediate alerts and incidents. Notify upstream and downstream impacted operation managers of business impact.
* Advance the automation of Command Center functions
* Identify opportunities for strategic improvement or mitigation of business interruption and other risks
Required qualifications, capabilities, and skills
* Excellent verbal and written communication skills
* Good Interpersonal skills to be able to communicate internally & externally and at all levels.
* A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
* Ability to use creative problem-solving techniques to solve business issues.
* Good attention to detail
* Experience of working as part of a Global team.
* Demonstrates accountability and concern for quality of work.
Preferred qualifications, capabilities, and skills
* Knowledgeable of banking functions, specifically, in one or more of the following areas: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and Controls
Work Schedule
* Must be willing to work schedules during our operating hours, which can include weekends and bank holidays
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
