Payment Lifecycle Analyst

Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.
Job Responsibilities:

• Monitor and ensure timely reporting and escalation of transactions in accordance with established policies and procedures.
• Serve as either maker, checker, or authorizer of the transactions received, ensuring that transactions are completed accurately and that high-value, urgent transactions are prioritized.
• Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors, following the escalations matrix for identified issues.
• Mail correspondence timely with internal and external clients.
• Collaborate with cross-functional teams, including Tech, Relationship Manager, and Treasury for efficiency and effectiveness in day-to-day operations.
• Assist in issue resolution and provide incident report in case of errors.
• Identify training and development needs for team members to enhance their skills and capabilities.
• Be a back-up for other processes within the department.
• Run assigned process improvement projects.
• Prepare and present reports to senior management on key performance metrics, operational issues, and strategic initiatives to support decision-making and drive process improvements.
• Possess knowledge of FATF as a key advantage.

Required Qualifications, Skills and Capabilities:

• Bachelor's degree in finance, accounting, business, or related field.
• Minimum of 5 years of experience in cash operations, payments processing, or financial services.
• Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region.
• Must have understanding of and experience in Payments, Swift, Correspondent banking etc. Must have experience in MTS application.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels.
• Proven leadership abilities, including team management, coaching, and performance evaluation.
• Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards.
• Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills
• Ability to multi-task and monitor critical transactions cut off, regulatory and control processes effectively
• Ready to work in rotational shift / flexible on work schedule

Preferred Qualifications, Skills and Capabilities:

• Tableau, Alteryx knowledge is an added advantage

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.