Payment Operations Associate, Insurance

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries and, in China, Flywire partners with licensed payment partners to provide payment services to Chinese users of the Flywire platform.

Today, we’ve digitized payments for more than 4,900+ global clients in more than 140 currencies across 240 countries and territories around the world.  And, we’re just getting started!

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity: 

We, at Flywire, are seeking a Payment Operations Specialist to be part of the team providing finance and operational support for the international payments and health insurance businesses. Key responsibilities include, but are not limited to:

• Assist in preparing monthly reconciliations, reporting, and variance analysis for internal stakeholders
• Manage daily reconciliation of OSHC insurance payments (Sales & Purchase) across systems and accounts
• Process premium payments to OSHC providers according to agreed timelines.
• Identify, investigate, and resolve complex discrepancies, including timing differences, duplicate charges, and misapplied refunds.
• Liaise with internal teams regarding payment status, errors, and escalations.
• Monitor and track refunds, cancellations, and netting adjustments.
• Identify and implement process improvements for greater efficiency and accuracy
• Banking, sales and purchase reconciliation
• Answering emails and help-desk tickets regarding customers' needs
• Review and validate incoming OSHC payment files and ensure accurate allocation to student accounts
• Work closely with the Insurer Operations team to align payment processing with policy issuance and cancellation timelines
• Contribute to SOPs, playbooks, and training materials
• Support internal and external audits with evidence, explanations, and documentation preparation
• Ad-hoc research activities

Here’s What We’re Looking For:

• 2+ years relevant experience in an insurance, accounting, operations or customer support focused position. Ideally in the finance industry.
• Attention to detail
• Strong organizational capability
• Customer focus and proven interpersonal skills
• Effective communication and escalation skills
• Fluent English, written and spoken.
• The ability to work independently, and part of a wider team
• Bachelor degree in a finance or accounting related field

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#Li-Hybrid