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Location Details: India (Remote)
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Join our team...
Join our team at GoDaddy, the largest services platform for entrepreneurs worldwide. We empower over 21 million customers globally by providing essential tools and assistance to help them thrive online.
Payment Operations Analysts have an integral role in our Global Payments Department responsible for the daily RTB operations of our Payment Acceptance and Payout functions - powering billions in annual GPV. This team drives bottom line impact through analyzing and summarizing transaction data, advising on and coordinating payment acceptance related projects, finding opportunities for metric improvement, joining forces with dev teams to facilitate in-depth end-to-end testing on all our experimentation and optimizations, and managing 3rd party vendor relations.
What you'll get to do...
This is an exciting new role created to focus on improving our recurring billing platform (Billing Agent). This role will handle the introduction of Payment Routing Experiments leveraging both internal ML and vendor collaborations, improving Billing Agent reporting, monitoring, and anomaly detection, so we can more proactively identify and act on opportunities. This role will directly impact GoDaddy financial health and customer satisfaction, setting new standards for excellence in payments.
- Lead global programs to optimize payment performance and reduce processing related costs through building requirements, measuring on and reporting out status by delivering high quality management-level reporting.
- Build and automate processes for analyzing and identifying global payment improvement opportunities.
- Manage the working relationships with payment cost vendors and global payment processing partners.
- Initiate and lead large-scale projects with a detailed breakout of the tasks including financial modeling of impact.
- Join forces with analytics and product teams to build the foundation needed to analyze payment cost improvements and drive actionable optimizations.
- Ensure seamless payment experiences through rigorous end-to-end customer experience and platform QA testing and troubleshooting.
- Supports additional efforts within the scope of the Payment Operations Department as necessary.
Your experience should include...
- 3+ year(s) data analysis, report creation and financial modeling.
- 1+ year(s) project or program management of large-scale projects.
- Ability to write intermediate SQL and demonstrate an intermediate skill level in Excel.
- Ability to visualize findings with data.
- Ability to understand complex technical systems.
- Independent worker who is capable of strong team participation.
- Able to perform under pressure in a fast-paced environment while preserving organization.
- Strong troubleshooting skills and high attention to detail.
- Excellent written and verbal communication skills.
You might also have...
- 2+ year(s) in the payments industry with proven experience optimizing approval rates, costs, and/or other payment metrics related to transaction acceptance for digital and physical goods from the lens of an ecommerce merchant, Acquirer, or scheme.
- Ability to create reports in Quicksight, Tableau, Hadoop, or Alation.
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
