Payment Solutions - Client Service Analyst

Job Description
Welcome to JPMorgan Chase. Are you looking for an opportunity to work in Payments team? You have found the right team. The Asia Pacific Solution Center offers best in class service to our Treasury Services corporate and financial institution clients. We are the first line client service team interacting with our clients via phone and email.
As a Client Service Analyst in the Payments team, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. In this role, you will serve as the primary point of service contact for each client within your assigned portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products. This role will act as the first point of escalation from the Corporate Client, Correspondent bank, Corporate Client Service team and the Client Service Account Management (CSAM) team located within the local branches.
Job responsibilities

• Provide prompt and value-added inquiry services and solutions for J.P. Morgan Treasury Services clients
• Handle day-to-day client inquiries and requests relating to their accounts and transactions
• Take ownership in pending cases by following-up closely and providing proactive updates to clients
• Ensure risk and compliance guidelines are followed at all times while meeting client needs
• Identify and escalate issues in a timely manner
• Perform maintenance requests e.g. signature updates, call-back list updates, SA updates, etc.
• Coordinate and follow-up with internal partners
• Gather and compile information e.g. interest setup/rates, account list, pulling of account statements, payment cut-off time, etc.
• Resolve phone and written inquiries from clients and internal partners, ensure first call resolution, and provide client updates on unresolved cases
• Log and track all incoming work into call tracking system within 24 hours
• Provide a high standard of client service, ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally

Required qualifications, capabilities, and skills:

• Bachelor's Degree in Business, Finance, Economics, or related disciplines
• At least 1 year of experience in Banking industry
• Clear and effective verbal and written communication
• Active listening to understand customer needs and concerns
• Analytical thinking to diagnose problems and identify solutions
• Creativity in finding alternative solutions when standard procedures do not apply

Preferred qualifications, capabilities, and skills:

• Prior experience in Transaction Banking role
• Master of Business Administration (MBA) will be a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.