Support and maintain the Adobe Workfront application platform, ensuring reliability, scalability, performance, and high availability. Responsibilities include SLA-based platform support, system monitoring, user management, deployments, upgrades, troubleshooting, documentation, vendor coordination, and continuous improvement. The role requires Workfront and ticketing-tool experience, technical troubleshooting skills, ability to inspect code and configurations, global application support experience, strong communication, customer service, and collaboration skills.
The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.
Job Description:
Key Responsibilities -
- Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers.
- Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
- Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
- Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
- Ensure application support documentation is maintained and stored in a central repository.
- Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.
Experience and Skills and Knowledge
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
- Knowledge and ability to interrogate code and configs to fix issues.
- Experience supporting global applications/platforms.
- Strong delivery focus and passion for quality and innovation.
- Problem-Solver and solutions-orientated.
- Excellent written and oral communication skills.
- Strong, vibrant inter-personal skills in both a group and one-to-one settings.
- Strong customer-service orientation.
- Ability to communicate ideas in both technical and user-friendly language.
- Ability to research application issues and products.
- Self-motivated and directed.
- Keen attention to detail.
- Experience working in a team-oriented, collaborative environment.
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentSimilar Jobs
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Support and maintain the Adobe Workfront application platform to ensure reliability, scalability, performance, and high availability. Responsibilities include SLA-based troubleshooting, system monitoring, user management, deployments, product releases, configuration upgrades, documentation, vendor coordination, and continuous improvement. The role requires collaboration with cross-functional teams and strong customer service, communication, research, problem-solving, and application support skills.
Top Skills:
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