Platform Reliability & Observability Lead (SRE)

Job Overview:

The Platform Reliability & Observability Lead (SRE) will own and elevate the reliability, availability, and operational excellence of its hosting and platform services. This is an engineering led role, accountable for measurable reliability outcomes across cloud and hybrid environments supporting regulated clinical workloads. The role leads observability strategy, SLO and error budget programs, incident automation, and root cause engineering, ensuring platforms are resilient, predictable, compliant, and scalable. This position is critical to enabling Operational Excellence, Embedded Quality, Financial Discipline, and Customer Trust.

Summary of Responsibilities:

• Engineer reliability into hosting and platform services through design reviews, resilience patterns, and readiness assessments.
• Define and enforce standards for availability, latency, durability, recoverability, and scalability.
• Own end‑to‑end observability strategy, including metrics, logs, traces, alerting, dashboards, and service health reporting.
• Establish and operationalize SLIs, SLOs, and error budgets to guide prioritization, release readiness, and risk decisions.
• Design and automate incident detection, triage, mitigation, rollback, and diagnostics to improve MTTD and MTTR.
• Lead blameless post‑incident reviews, identify systemic issues, and drive remediation to closure.
• Reduce operational toil through automation, engineering rigor, and self‑service tooling.
• Partner with cloud, hosting, IaC, and application teams to embed reliability into the SDLC.

Qualifications (Minimum Required):

• Bachelor’s degree in computer science, Computer Engineering, or a related field.
• Excellent communication and public speaking skills, with the ability to present complex architectural concepts to senior leadership, technical teams, and non‑technical stakeholders.
• Fortrea may consider relevant and equivalent experience in lieu of educational requirements.

Required skills (Minimum Required):

• 9+ years in Site Reliability Engineering, Platform Engineering, or Production Engineering.
• Proven ownership of production reliability in cloud or hybrid platforms.
• Strong foundations in distributed systems, Linux, networking, and system internals.
• Hands‑on experience with observability architectures and alerting best practices.
• Strong expertise in SLIs, SLOs, SLAs, and error budgets.
• Proficiency in Python, Go, Java, or equivalent, with a strong automation mindset.
• Experience with Azure (preferred), AWS, or GCP
• Experience with Kubernetes and Infrastructure as Code (Terraform, Bicep, ARM, etc.)

Preferred Qualifications Include:

• Regulated or GxP environments.
• Open Telemetry, distributed tracing, and service dependency mapping.
• Chaos engineering, DR testing, or resilience validation.
• FinOps and cost‑aware reliability engineering.
• Building shared reliability or observability platforms.

Physical Demands / Work Environment:

• Remote-Based, as requested by the line manager

• Work Timings: 2:00 PM IST to 11.00 PM IST

Learn more about our EEO & Accommodations request here.