Design and evangelize agentic AI solutions by mapping customer journeys, identifying automation opportunities, architecting LLM-driven workflows and integrations, leading POCs to production, articulating ROI, engaging stakeholders, and building repeatable playbooks to enable enterprise sales.
About Us
Paytm is India's payment Super App offering consumers and merchants the most comprehensive
payment services. As the pioneer of the mobile QR payments revolution in India, today, Paytm stands as
India’s largest payment company by Users, Merchants, Payment Transactions, and Revenue.
Paytm’s mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream
economy through technology-led financial Services. Paytm enables commerce for small merchants and
distributes various financial services offerings to its consumers and merchants in partnership with
financial institutions.
Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to
accept payments and Sound-box to reconcile payments via voice alerts. We are also distributing loans to
these partners via our ‘Paytm for Business’ App.
About The Team
Paytm Intelligence is building next-generation AI platforms across two key areas: AI inference
infrastructure and agentic AI solutions. Our focus is on enabling enterprises to move from AI
experimentation to production-grade deployment with measurable business outcomes.
In the agentic AI space, we are building solutions such as Outreach Manager, CLM agents, and domain-
specific AI agents that automate complex customer journeys across sales, service, and operations. These
systems go beyond traditional chatbots, orchestrating workflows, decisions, and actions across
enterprise systems.
About the Role
We are hiring an AI Agentic Solutions Architect to drive enterprise adoption of AI-powered workflow
automation. This role sits at the intersection of business process transformation, AI systems, and
enterprise sales.
You will work directly with enterprise customers to understand their workflows, identify automation
opportunities, and design agentic solutions that deliver measurable outcomes such as cost reduction,
conversion uplift, and improved customer experience.
Key Responsibilities
Customer Journey and Workflow Design
Map end-to-end customer journeys across sales, support, and operations.
Identify high-impact automation opportunities.
Design agent-driven workflows across systems and teams.
Solution Architecture
Design agentic AI systems including orchestration, APIs, and integrations.
Combine LLMs, rules, and enterprise systems into scalable architectures.
Business Value Articulation
Translate solutions into measurable outcomes such as cost reduction and conversion uplift.
Support deal teams with ROI narratives.
POC and Deployment
Lead proof-of-concept (POC) engagements with clear success metrics.
Ensure POCs convert to production deployments.
Stakeholder Engagement
Engage both business and technical stakeholders.
Effectively handle skepticism stemming from prior enterprise AI failures.
Reusable Playbooks
Build repeatable solution frameworks across industries.
Enable sales teams with structured use cases.
Superpowers & Skills That Will Help You Succeed
5–8 years of experience in AI/ML, SaaS, or workflow automation.
Proven track record of working successfully with enterprise customers.
Strong foundational understanding of customer journeys and core business processes.
Technical familiarity with APIs, system integrations, and complex enterprise software architectures.
Exceptional communication skills, with the ability to bridge the gap and communicate effectively
with both technical engineers and business stakeholders.
Key Result Areas (KRAs)
Deal Impact: Influence deal progression and maximize win rates.
POC Conversion: Successfully convert pilots to full production deployments.
Business Value Articulation: Deliver quantified outcomes, data-backed ROI, and clear business
metrics.
Workflow Depth: Build strong, highly repeatable use cases across diverse industries.
Customer Credibility: Establish deep trust and strategic advisory standing with enterprise
stakeholders.
Culture & Compensation
Why Join Us?
We foster a merit-based culture that thrives on self-motivated & driven individuals who are set out
to build a successful career in India’s fastest-growing Fintech Organization. We offer an agile &
democratic setup that gives space to your creativity, provides the opportunity to work at a massive
scale, and encourages diverse perspectives at all times.
Compensation Wealth Creation
If you are the right fit, we believe in creating wealth for you. With an enviable 500 million+
registered users, 21 million+ merchants, and unparalleled depth of data in our ecosystem, we are in
a unique position to democratize credit for deserving consumers & merchants—and we are
committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a
part of the story!
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
