Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
We are building out our Product Analytics function and we are looking for a Principal Product Analyst to drive our vision forward. This is a critical role, where you will be responsible for building analytics foundations and best practices to empower data-driven decision-making across our product teams. Your work will contribute to the success of our businesses through strong partnerships and collaboration horizontally across products and deep within strategic initiatives.
A day in the life (Responsibilities)
A key focus of this role will be leading our measurement framework, metrics definitions, and building a reporting and analytics infrastructure to support self-service insights and our rhythm of the business. You will foster a strong data culture with product, engineering and design cross-functional stakeholders enabling teams to measure impact, understand user behavior and optimize product experiences.
This is a trusted advisor role and you love ensuring data is driving solid decision making and improving our products and customer experience everyday. You will drive dashboarding, analytical studies, experimentation, modeling and a product data science roadmap enabling strategic product decisions at scale with data.
The Product Analytics team sits inside of R&D Operations at Toast. The R&D Operations team is on a mission to empower our teams to build great products efficiently, effectively, and at scale. We remove obstacles, foster alignment, and help teams focus on what matters most—solving real problems for our customers. Operating at the intersection of Product, UX, Engineering, Marketing, and Customer Success, we ensure that teams are equipped with the right processes, strategies, and insights to drive meaningful impact.
Define and implement the measurement framework strategy, aligning with Product, Engineering and Design leadership to ensure teams have the right data and insights to make informed decisions.
Lead the implementation and organization-wide adoption of standard reporting, dashboards and other analytical tools into our PDLC and executive management processes.
Inform and recommend improvements to the current analytics infrastructure, identifying gaps and opportunities to implement scalable tooling, dashboards, and data frameworks.
Develop standards and best practices for product data modeling, experimentation, and dashboarding to maximize its impact.
Partner with Product teams to architect telemetry and logging for data capture, develop measurement strategies, data science models, and create dashboards to track product success using best-in-class reporting and AI tooling.
Work cross-functionally with Engineering, Data/Analytics Engineering, Business Intelligence, and Data Platform teams to ensure a unified approach to analytics.
Educate and evangelize data-driven decision-making ensuring Product Managers and stakeholders have the skills and tools they need to self-serve analytics.
What you'll need to thrive (Requirements)
- Bachelor's degree in Business, Computer Science, Information Systems, or a related field with a minimum of 12 years of experience in Product Analytics, Data Analysis, Data Science or related field; or a Master’s degree with 8 years of related experience; or a PhD with 5 years of experience; or equivalent experience.
Strong understanding of how analytics supports product development.
Proven ability to lead an organization-wide data/reporting implementation, including tool adoption, data architecture best practices, and stakeholder training.
Experience translating stakeholder needs and requirements into scalable data architecture implementation.
Extensive hands-on experience with product analytics and dashboarding tools and strong SQL and statistical modeling skills (e.g., SQL, Python, R).
Deep understanding of A/B testing methodologies, experimentation, and behavioral analytics.
Advanced knowledge of data infrastructure, schema design and ETL/data pipelining practices.
Strong leadership and influence skills, with experience driving alignment across Product, Engineering, and Data teams.
Excellent communication and storytelling skills, capable of distilling complex data into clear, actionable insights for stakeholders at all levels.
A self-starter mindset, excited to build something from scratch and evolve it over time.
#LI-REMOTE
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
