Principal Product Manager

Overview

Join us in making the world's first Cognitive ERP.

The Zero Time to Value Product Manager, Principal will drive the strategic direction, execution, and creation of agents that solve customers’ 10x problems. This individual is part of the team that automates key tasks for customers and Epicor Consulting Services related to customer onboarding, upgrades, and migrations. This role is critical in shaping our long-term product roadmap for LLMs, RAG, and AI UX. This individual ensures that our offerings not only delight our customers in hard-to-replicate, margin enhancing ways, but also anticipates future trends in artificial intelligence and machine learning. The ideal candidate is a visionary leader with a proven track record in customer-centered product management, deep technical acumen in AI, and the ability to collaborate effectively across cross-functional teams.

Epicor

At Epicor, we’re a dynamic, forward-thinking technology leader in ERP for manufacturing, distribution and retail customers. We have deep roots in startup culture and a bold vision for the future. We harness decades of enterprise software expertise and the innovative spirit of our founders and acquired companies to drive cutting-edge solutions in AI and beyond. Our culture celebrates exceptional talent, agile collaboration, and continuous learning. We empower our teams to transform industries and redefine what's possible.

Our Culture

• Innovative & Agile Environment: Enjoy the freedom of flexible work hours and dedicated innovation time that empowers you to experiment, iterate quickly, and embrace a “fail forward” mindset.

• Exceptional Talent & Continuous Growth: Join a team that actively seeks out and nurtures exceptional talent through creative hiring, ongoing mentorship, and tailored professional development opportunities.

• Empowering Leadership & Transparency: Work with leaders who communicate a clear, inspiring vision, promote open dialogue, and trust you with the autonomy to take ownership of your projects.

• Collaborative, Results-Driven Team: Thrive in a culture that values accountability, small focused teams, and action-oriented collaboration, where every milestone is celebrated as a collective success.

What We'd Love to See

• Working Backwards: Demonstrates mastery of customer empathy, working backwards from customer pain points to validate the customer problems, ideal customer profiles, and value propositions.

• 'Founder Mode' Mindset: Demonstrates an entrepreneurial spirit by taking full ownership, embracing creative problem-solving, and relentlessly challenging the status quo to drive innovation and continuous improvement.

• Prototyping Pro: Quickly generates prototypes to get early feedback from internal stakeholders and customers

• Strategic Direction & Prioritization: Lead the orchestration of strategic direction and set priorities for our AI applications and functionalities. Define the vision and roadmap that drive innovation in AI-driven products.

Duties & Responsibilities

• Mastery of Senior-Level Product Management: Demonstrate complete ownership of high-level product management duties and responsibilities, ensuring best practices and strategic excellence across the AI product portfolio.

• Strategic Direction & Prioritization: Lead the orchestration of strategic direction and set priorities for our AI applications and functionalities. Define the vision and roadmap that drive innovation in AI-driven products.

• Product Portfolio & Roadmap Management: Oversee the entire lifecycle of the product portfolio—from ideation through development, launch, and iterative improvements. Partner with executive leadership, peers, and Product Development to create and manage a multi-year AI product roadmap.

• Enhancement & Customer Request Prioritization: Balance new feature development with enhancements based on customer feedback and emerging market trends. Prioritize improvements and requests to maximize product impact and ROI.

• Pricing & ROI Analysis: Evaluate and update pricing models using customer value and ROI analysis, ensuring that pricing strategies align with the value delivered by AI modules and features.

• Cross-Functional Team Leadership: Independently run cross-functional team meetings, coordinating efforts across engineering, data science, UX, and marketing to align product initiatives with business goals.

• Go-to-Market Strategy Support: Collaborate with the Product Marketing team to develop comprehensive go-to-market plans. This includes identifying reference customers, managing beta programs, enabling sales training, and producing sales materials and demos tailored for AI products.

• Customer Advisory Engagement: Lead and facilitate customer advisory meetings to gather deep insights, validate product directions, and ensure that customer needs are central to the AI product strategy.

• Trend Monitoring & Innovation: Stay current with external trends in artificial intelligence, machine learning, and data science, integrating emerging technologies and methodologies into our products and processes.

Knowledge, Skills & Abilities

• Expert Product Management Knowledge: Proven expertise in managing complex products, with a deep understanding of product management including customer empathy and validation, feature prioritization, lifecycle management and strategic roadmapping.

• Advanced AI & Machine Learning Acumen: Extensive knowledge of AI and machine learning frameworks, algorithms, and technologies. Ability to evaluate, select, and integrate state-of-the-art AI solutions into product strategies.

• Analytical & Financial Expertise: Strong analytical skills paired with financial acumen, enabling data-driven decision making and the ability to perform rigorous ROI analyses.

• Leadership & Communication: Exceptional leadership abilities to inspire and manage cross-functional teams, combined with outstanding written and verbal communication skills for clear articulation of product visions and strategies.

• Agile Methodology & SDLC Understanding: Familiarity with Agile methodologies and the software development lifecycle to effectively oversee iterative product development in a dynamic environment.

• SaaS & Cloud-Based Platforms: Experience with SaaS models and cloud-based AI solutions, ensuring scalability and reliability of product offerings in competitive markets.

• Previous ERP experience is a plus!

Required Qualifications

• Experience: 10+ years of progressive experience in product management with a demonstrated track record of success in launching and scaling technology products, preferably in AI, machine learning, or related fields.

• Industry Expertise: 2+ years of specialized experience within the AI domain, demonstrating deep technical and market understanding.

• Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field (or equivalent experience). Advanced degrees (MBA, Master’s in AI/ML) are a plus.

Additional Qualifications

• Programming Skills: Basic proficiency in coding languages (e.g., Python, C#) to engage more deeply with technical teams and validate approaches.

• Data Engineering Exposure: Familiarity with ETL processes and data pipeline concepts to better understand underlying data flows.

• Hands-On ML Frameworks: Experience with AI/ML frameworks such as TensorFlow, PyTorch, or scikit-learn

• Hands-On Gen AI Tooling: Experience with prompt engineering, RAG, and evals

This role is perfect for a dynamic leader who is passionate about the transformative potential of AI and is ready to drive product innovation at a global scale. If you thrive in a fast-paced, visionary environment and have a deep passion for AI technologies, we’d love to hear from you.

#LI-CD1 #LI-HYBRID

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Recruiter: