Principal QA Engineer

Job Description:

Job Description – Principal QA Engineer (DCF-40)

About Merkle

Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. At Merkle, we have created a great place to work by sticking to our core belief that a great company is built around great people and great results. Working at Merkle will give you the chance to leverage your expertise, challenge the status quo and grow your career.

Job Summary:

The purpose of this role is to ensure the developed software meets the client requirements and the business’ quality standards within the project release cycle and established processes. To lead technical initiatives to optimize the test approach and tools. This role will have a proven track record in managing a team of test engineers and will be responsible for defining test strategies, establishing metrics, and reporting on quality assurance activities. This role requires a blend of technical expertise and strong leadership skills to ensure the delivery of high-quality software.

Job Responsibilities:

• Manage and lead a team of test engineers and test leads, providing guidance, mentorship, and support.
• Drive the adoption of new testing tools, methodologies, and technologies to improve testing efficiency and product quality.
• Define and implement comprehensive test strategies aligned with project goals and timelines.
• Defining and publishing quality metrics across various stakeholders as well as the entire team
• Advocate for continuous improvement in test processes, methodologies, and tools.
• Develop detailed test plans and test cases and implement tests that cover the functional and non-functional requirements of the system.
• Sets up test environments, initial designs test plans, develops test cases/scenarios/usage cases, and executes these cases.
• Plans & initiates non-functional aspects of testing like performance testing.
• Implement and oversee the test process, ensuring thorough documentation of test results.
• Conduct test automation, including the creation and maintenance of automated test framework.
• Communicate effectively with senior stakeholders, providing detailed reports on QA activities and project status.
• Collaborate with development and product teams to resolve issues and improve the overall quality of the product.
• Conduct Audit of code repositories and documentation.
• Participates in communication with other departments to coordinate test and implementation activities.

Must Have:

• Minimum 10 to 14 years of experience
• Proven experience in managing, leading and mentoring a team of test engineers as well as team leads.
• Developing test plans, implementing test processes, recording results, and publishing to stakeholders.
• Strong expertise in defining test strategy, establishing optimal test patterns, implementing key quality metrics and reporting and publishing those metrics across various stakeholders.
• Knowledge of core testing concepts like Shift-Left strategy, Test Pyramid, TDD/BDD etc.
• Strong problem-solving skills and attention to detail.
• Experience of improving quality in a product and understanding the quality needs of key stakeholders.
• Identifies potential process improvement areas, suggests options, and recommends approaches.
• Strong expertise in full SDLC, including test standards, code reviews, test data management, test methods and test techniques.
• Strong Experience with automation tools such as Selenium or Playwright.
• Strong Experience with automation framework like Codecept.js or Serenity BDD or Cucumber.
• Experience on non-functional tests like performance/load/volume testing by using tools like JMeter.
• Hands-on experience in interacting and working with both technical and non-technical peers like Product owners, Business Analysts, Engineering Leads etc.
• Participates in architecture for new projects.
• Strong communication skills (Written/verbal) and ability to help resolve problems for your team.

Good to have:

• Knowledge of cloud technologies, preferably Azure.
• Familiarity with tools such as JIRA and Git.

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